Operations
Guide to Resource Management
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management What does it mean? The ...
Creating and managing resource types
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create type What does...
Activate shared availability for a resource
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create resource or ed...
Activate capacity for a resource
Video¿Tienes problemas para verlo? ¡Mira el video aquí! ¿Dónde lo encuentro?Operaciones > Gestión de Recursos > Crear recurso o...
Activate Login for a resource
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create resource or ed...
How to notify guests when you need to cancel an event
What does it mean? Whether you’re running a walking tour, a boat trip, or any other activity, things don't always go as planned...
How to modify capacity for a specific departure
Video Where do I find it?Operations > Next Departures > Select departure What does it mean?This support article explains how to...
Understanding the Temporary Booking status
What does it mean? This feature introduces a Temporary Booking status, designed to modernize our process, ensure better capacit...
How to re-send a PDF ticket to customers
Video Where do I find it? Operations > Tickets & Bookings What does it mean? We understand that customers occasionally misplace...
How to close sales for a specific departure
VideoWhere do I find it?Account > Capacity Templates What does it mean?Occasionally, you may need to stop sales for a specific ...
How to process a refund from the device
VideoIn this video, we’ll show you how to perform a full refund:And in the next video, we’ll show you how to perform a partial ...
How to process a refund from the booking screen
Where do I find it?Operations > Tickets & Bookings > Booking view > Refund ℹ️ Please note: The refund button appears b...
Understanding the information on the Booking screen
Where do I find it?Operations > Tickets & Bookings What does it mean?In this article, we'll guide you through the key informati...
How to use the Booking Simple mode
Video Where do I find it?Operations > Tickets & Bookings > Booking What does it mean?The booking Simple Mode is a streamlined ...
How to reschedule a booking to "No event"
Where do I find it?Operations > Tickets & Bookings What does it mean?This feature allows you to modify a booking without select...
Understanding the refund process
Where do I find it?Operations > Tickets & Bookings > Booking detail > Refund ℹ️ Please note: The refund button appears...
How to use "GPS Tracking"
Where do I find it?Operations > GPS tracking What does it mean?Here you can check where your devices are located. The GPS Track...
How to find a refund
Where do I find it?Operations > Cash settlement What does it mean?Generally, a refund will be part of the same cash settlement ...
How to confirm a reservation
Where do I find it?Operations > Tickets & Bookings > Edit booking > Actions Or from BoxOffice:Bookings > Edit booking > Confirm...
How to cancel a reservation
Where do I find it?Operations > Tickets & Bookings What does it mean?The reservation feature provides you with the ability to c...
How to refund a ticket
VideoHaving trouble viewing? Watch the video here! What does it mean?So you need to do a ticket refund because a customer wasn'...
How to setup the automatic deletion of passengers data
Where do I find it?Operation > Tickets & Bookings What does it mean?According to the General Data Protection Regulation (GDPR),...
How to "Recapture Tickets"
Where do I find it?Operations > Recapture tickets What does it mean?This feature enables you to re-capture previously sold tick...
How to reschedule a ticket
Video Where do I find it?Operations > Tickets & Bookings What does it mean?As an operator using Palisis Back Office, rescheduli...
How to search for tickets and bookings
VideoHere, we guide you through the booking search process: Where do I find it?Operations > Tickets & Bookings What does it mea...
Recommendations for maintaining calendars/timetables and prices validity dates
Where do I find it?Setup > Products & Services > Calendar What should I do?When creating a timetable or a 'Price' for a route, ...
How to redeem a no-show voucher?
Where do I find it?Operations > Tickets & Bookings > Booking screen What does it mean?This article aims to explain the 'No-show...
How to redeem a voucher on the backoffice
Where do I find it?Operations > Tickets & Bookings > Booking screen What does it mean?This article aims to explain how to rede...
How to customise the Booking detail view
Where can I find it?Operations > Tickets & Bookings > Click on one booking What does it mean?With the new design, you can custo...
How to customise the Manifest
Where can I find it?You can find the Manifest by going to Operations > Calendar > Click on one event Alternatively, navigate to...