Understanding the refund process

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operations > Tickets & Bookings > Booking detail > Refund

What does it mean? 

When a refund is performed, the system reduces the count of passengers and tickets when a ticket is refunded at 100% of its sale price.



Let's consider a booking totalling 40EUR for 2 tickets accommodating 2 passengers.

When we perform a full refund, the amount of passengers and tickets on the bookings are deducted from the reports:

If we perform a refund for only one of the tickets, the report looks like this:


If we perform a refund for 10 EUR only (which is a partial refund as it is not the full price of a ticket), the reports looks like this:


It is important to note that the reduction of passengers is done on the date the refund is made, not on the booking date.

More information about this topic:

How to use the Palisis Ticketing app

Where to find a refund

How to refund a ticket