How to search for tickets and bookings

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operations > Tickets & Bookings

 

What does it mean?

In this feature, you can look for specific tickets and bookings. For example, if a customer wants to cancel a tour or wants to rebook a tour. There are different ways of how you can look for tickets.

A booking can be found by:

  • Booking UID
  • BookingEntry UID
  • Redeemed Voucher UID
  • External Voucher UID
  • External Reference ID
  • Passenger Data:
    • Name
    • Email
    • Comment
    • Birthday
    • Passport number
  • Cost Center (from partner management and only searches that don’t start or end with “*”)

 

What should I do?

If you are looking for a ticket click on the search bar use one the stated ways to look for a ticket and press enter.

 

 

Search tips:

  • UIDs can be found by the last characters using a leading *
    • f.e. *ABC (where ABC are the last 3 characters of the UID)
  • Passenger data:
    • Names can be found by single words.
      • f.e. “John Connor” can be found by searching for “John”, “Connor”, “Conn*”
    • Emails can be found by the full email or parts
      • f.e. “john.connor@live.com” can be found by “john.c” or by the domain “live.com”
    • Comments behave like names
    • If you are searching for 2 words from a sentence they are found as long as they don’t have a word distance > 10 words.
      • f.e. “This is a funny sentence” can by found by “This sentence”
    • The fuzzy search feature enables results despite having misspelling:
      • f.e. “Connor” is also found by searching for “cohnor” or “konner” allowed wrong characters:
        length <= 4: no fuzzy search
        length <= 7: 1 char
        length <= 12: 2 char
        length > 12: 3 char
    • An absolute search can be triggered with putting the search term in quotes which disables fuzzy search and word distance search
    • Search for dates can be done in various date formats (Birthday, Booking Date)

For more information about this topic, please visit the following articles:

How to customize the Bookings screen

How to use "Next Departures" or "Prebookings"