Where do I find it?
Operations > Tickets & Bookings
What does it mean?
In this article, we'll guide you through the key information displayed on the booking screen and explain its significance. You'll know if the bookings and tickets have already been used or not, you’ll also find details such as customer data, event dates, booking status and payment information. Understanding these elements is crucial for managing your bookings effectively, ensuring smooth operations, and providing the best customer experience.
First, you'll find the booking list page, which provides a summary of each booking. This includes the booking ID, sale date, sales channel, the number of tickets, booking status, product name, travel or event date (which are the same), and the revenue from the sale.
This is the default information displayed, but you can customise it to suit your needs. To learn more, please visit our support article here.
When you select a booking from the list, you’ll be directed to the booking detail screen, where you can view all relevant information for each ticket component of the booking.
At the top, you'll find key details about the booking, which are essential for reconciliation processes:
And how many tickets, payments/refunds and notes you can find in the booking:
Below, you'll find a list of tickets included in the booking, providing key details at a glance. The screen is divided into four columns, and while you can customise the view (see our article here), we’ll walk you through the default information displayed and how to interpret it.
First column
In the first column, you'll find details related to the ticket, including the ticket ID, the product sold, and the passenger and seat category.
Second column
In the second column, you'll find the following details:
- Ticket status: This indicates the current state of the ticket, which can be:
- BOOKED – A valid ticket that has not been fully used, meaning at least one check-in is still possible.
- FINISHED – A valid ticket that has reached its maximum number of check-ins and has been fully used.
- DISABLED – An invalid ticket due to cancellation, refund, or manual deactivation.
- Direct or indirect sale:
- DIRECT means the ticket was sold by your own sales team.
- INDIRECT means it was sold by a third party. Please note that this refers to the entity that sold the ticket, not the sales channel.
- Remaining uses: The number of times the ticket can still be used. Some tickets, such as return tickets, allow multiple check-ins. If the remaining use count is 0, the ticket has been fully used.
- Check-ins completed: The total number of times the ticket has been checked in.
- Check-in date & time: The timestamps of when the check-ins occurred.
Third column
In the third column, you will find the event date and time, which indicates when the passenger will attend the tour. This is also referred to as the travel date and time.
Fourth column
In the fourth column, you will find information related to revenue, including your earnings from the ticket, after deducting any commissions in case of an indirect sale. It also shows the applicable VAT amount based on the VAT rate assigned to the product, as well as any discounts applied.
Please note that this view is also customizable. To learn how to adjust it to your needs, please visit the support article here.