What does it mean?
In this article, we'll walk you through how to process a refund from a device. This is a simple yet essential task that your sales team will use on a daily basis, making it an important part of their everyday operations.
What should I do?
All you need to do is to scan the QR code on the receipt. Then the device will display the following screen:
By clicking on the money icon, you can refund and/or disable a ticket/voucher. Again, you can choose which tickets within the booking you want to refund or disable.
You can partially refund a ticket/voucher by entering a price in the field labelled Manual Amount. The comment is mandatory and will be visible in the Palisis back office (Operations > Tickets & Bookings).
A confirmation message will be shown once the tickets have been refunded/disabled.
Now if you have the quick refund setting enabled, just click on the button and the process will go faster.
- Standard refund
- One Click refund