How to process a refund from the device

Blanca Castillo
Blanca Castillo
  • Updated

What does it mean?

In this article, we'll walk you through how to process a refund from a device. This is a simple yet essential task that your sales team will use on a daily basis, making it an important part of their everyday operations.

 

What should I do?

All you need to do is to scan the QR code on the receipt. Then the device will display the following screen:

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By clicking on the money icon, you can refund and/or disable a ticket/voucher. Again, you can choose which tickets within the booking you want to refund or disable.

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You can partially refund a ticket/voucher by entering a price in the field labelled Manual Amount. The comment is mandatory and will be visible in the Palisis back office (Operations > Tickets & Bookings).

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A confirmation message will be shown once the tickets have been refunded/disabled.

Now if you have the quick refund setting enabled, just click on the button and the process will go faster.

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  1. Standard refund
  2. One Click refund