Where do I find it?
Operations > Cash settlement
What does it mean?
Generally, a refund will be part of the same cash settlement as the original booking, as long as the sales user hasn’t changed and the original cash settlement is still open.
However, if a different sales user issues a refund or if the original cash settlement is closed, then the refund could be placed in a different cash settlement.
What should I do?
- If the selected sales user already has an open cash settlement in the back office, then the refund will be placed there. You will find it by heading to Cash Management, selecting the sales user, and the corresponding cash settlement.
- If the selected user doesn’t have an open cash settlement in the back office at that moment, the system will automatically open a new one with the terminal "Backoffice", and the refund will be placed there. This new cash settlement will have the status “open”. You will find it by heading to Cash Management, selecting the back office user, and the corresponding cash settlement.