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Please, enter your Palisis account name

To find your terminal's serial number, check the back of the device. It's often labeled 'S/N' and will resemble this format: S/N: 123-456-789. Visit this article if you need more help https://support.palisis.com/hc/en-us/articles/360018447577-Devices-brand-model-and-serial-number

You'll find the device ID on the Palisis Start Ticketing screen. It looks similar to: AB1-234.

Product name in the backoffice

Please, enter your Palisis webshop or self-service URL.

Please, enter the invoice number.

Please select the appropriate level of urgency.

To help us fix your issue fast, please tell us: WHAT you were doing or trying to do when the problem occurred (for example, "When I tried to process a payment..."). THEN, describe what happened exactly or what you saw (for instance, "...the screen froze and showed the error message 'Contact support'"). FINALLY, explain what's the impact of this issue (such as, "...This prevented the transaction from completing, and the customer couldn't check out.").

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