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Operations
Understanding the refund process
Where do I find it? Operations > Tickets & Bookings > Booking detail > Refund What does it mean? When a refund is performed, the system redu...
How to use "GPS Tracking"
Where do I find it? Operations > GPS tracking What does it mean? Here you can check where your devices are located. The GPS Tracking only w...
How to find a refund
Where do I find it? Operations > Cash settlement What does it mean? Generally, a refund will be part of the same cash settlement as the ori...
How to confirm a reservation
Where do I find it? In Operations > Tickets & Bookings > Edit booking > Actions Or from BoxOffice: Bookings > Edit booking > Cancel reserv...
How to cancel a reservation
Where do I find it? Operations > Tickets & Bookings What does it mean? The reservation feature provides you with the ability to create unpa...
How to create "identifiers"
Where do I find it? Operations > Identifier What does it mean? This function enables you to print out QR codes which have the whole informa...
How to use "Next Departures" or "Prebookings"
Where do I find it? Operations > Next Departures What does it mean? This feature allows you to check the degree of capacity utilization. Yo...
How to refund a ticket
What does it mean? So you need to do a ticket refund because a customer wasn't able to take a tour? That's fair enough, but how do you registe...
How to setup the automatic deletion of passengers data
Where do I find it? Operation > Tickets & Bookings What does it mean? According to the General Data Protection Regulation (GDPR), which is ...
How to "Recapture Tickets"
Where do I find it? Operations > Recapture tickets What does it mean? This feature enables you to re-capture previously sold tickets. For i...
How to reschedule a booking or ticket
Where do I find it? Operations > Tickets & Bookings What does it mean? This functionality allows you to edit your booking selecting a new e...
How to search for tickets and bookings
Where do I find it? Operations > Tickets & Bookings What does it mean? In this feature, you can look for specific tickets and bookings. For...
Recomendations to maintain calendar/timetables and prices validity dates
Where do I find it? Setup > Products & Services > Calendar What should I do? When creating a timetable or a 'Price' for a route, you must b...
How to redeem a no-show voucher?
Where do I find it? Operations > Tickets & Bookings > Booking screen What does it mean? This article aims to explain the 'No-show' function...
How to redeem a voucher on the backoffice
Where do I find it? Operations > Tickets & Bookings > Booking screen What does it mean? This article aims to explain how to redeem a vouc...
How to customise the Booking detail view
Where can I find it? Operations > Tickets & Bookings > Click on one booking What does it mean? With the new design, you can customise the b...
How to customize the Bookings screen
Where can I find it? Operations > Tickets & Bookings What does it mean? With the new design, you can customise the booking search display w...
How to customise the Manifest
Where can I find it? You can find the Manifest by going to Operations > Calendar > Click on one event What does it mean? The tour manifes...