Operations
How to change the pickup point in a booking
Where do I find it?In Backoffice, go to Operations > Tickets & Bookings > Booking details. Search using the customer’s name, em...
Managing bookings for seating chart products
Where do I find it?Operations > Next Departures or Tickets & Bookings What does it mean?This guide outlines the best practices ...
Managing seat categories and channel allocations for specific departures
Videos How to reallocate seats to a different channel Having trouble viewing? Watch the video here! How to reassign seats to ...
Invoice payment method for sales agents in Box Office
VideoHaving trouble viewing? Watch the video here! Where do I find it?Operations > Invoicing What does it mean? The Invoice pay...
Creating and managing resource types
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create type What does...
Activate shared availability for a resource
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create resource or ed...
Activate capacity for a resource
Video¿Tienes problemas para verlo? ¡Mira el video aquí! ¿Dónde lo encuentro?Operaciones > Gestión de Recursos > Crear recurso o...
Activate Login for a resource
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management > Create resource or ed...
How to notify guests when you need to cancel an event
What does it mean? Whether you’re running a walking tour, a boat trip, or any other activity, things don't always go as planned...
Managing seats assignments for departures
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Next Departures What does it mean? What is ...
Managing seats assignements
VideoHaving trouble viewing? Watch the video here! Where do I find it?Operations > Tickets & Bookings What does it mean? While ...
Guide to Resource Management
VideoHaving trouble viewing? Watch the video here! Where do I find it? Operations > Resource Management What does it mean? The ...
How to modify capacity for a specific departure
Video Where do I find it?Operations > Next Departures > Select departure What does it mean?This support article explains how to...
Understanding the Temporary Booking status
What does it mean? This feature introduces a Temporary Booking status, designed to modernize our process, ensure better capacit...
How to re-send a PDF ticket to customers
Video Where do I find it? Operations > Tickets & Bookings What does it mean? We understand that customers occasionally misplace...
How to close sales for a specific departure
VideoWhere do I find it?Account > Capacity Templates What does it mean?Occasionally, you may need to stop sales for a specific ...
How to process a refund from the device
VideoIn this video, we’ll show you how to perform a full refund:And in the next video, we’ll show you how to perform a partial ...
How to process a refund from the booking screen
Where do I find it?Operations > Tickets & Bookings > Booking view > Refund ℹ️ Please note: The refund button appears b...
Understanding the information on the Booking screen
Where do I find it?Operations > Tickets & Bookings What does it mean?In this article, we'll guide you through the key informati...
How to use the Booking Simple mode
Video Where do I find it?Operations > Tickets & Bookings > Booking What does it mean?The booking Simple Mode is a streamlined ...
How to reschedule a booking to "No event"
Where do I find it?Operations > Tickets & Bookings What does it mean?This feature allows you to modify a booking without select...
Understanding the refund process
Where do I find it?Operations > Tickets & Bookings > Booking detail > Refund ℹ️ Please note: The refund button appears...
How to use "GPS Tracking"
Where do I find it?Operations > GPS tracking What does it mean?Here you can check where your devices are located. The GPS Track...
How to find a refund
Where do I find it?Operations > Cash settlement What does it mean?Generally, a refund will be part of the same cash settlement ...
How to confirm a reservation
Where do I find it?Operations > Tickets & Bookings > Edit booking > Actions Or from BoxOffice:Bookings > Edit booking > Confirm...
How to cancel a reservation
Where do I find it?Operations > Tickets & Bookings What does it mean?The reservation feature provides you with the ability to c...
How to refund a ticket
VideoHaving trouble viewing? Watch the video here! What does it mean?So you need to do a ticket refund because a customer wasn'...
How to setup the automatic deletion of passengers data
Where do I find it?Operation > Tickets & Bookings What does it mean?According to the General Data Protection Regulation (GDPR),...
How to "Recapture Tickets"
Where do I find it?Operations > Recapture tickets What does it mean?This feature enables you to re-capture previously sold tick...
How to reschedule a ticket
Video Where do I find it?Operations > Tickets & Bookings What does it mean?As an operator using Palisis Back Office, rescheduli...