How to cancel a reservation

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operations > Tickets & Bookings


What does it mean?

The reservation feature provides you with the ability to create unpaid reservations that deduct the according capacity from your tour and can then be turned into a standard booking by adding a payment.

We explain here how to cancel a reservation that it has not been paid (confirmed) yet.


What should I do?

By clicking on the button, the reservation will be cancelled and all the spaces reserved will be liberated.

After the cancellation, the status of the reservation changes to “RESERVATION_CANCELLED”:

The Audit note logs the cancellation:


Reservations can also be cancelled from the BoxOffice. Open the reservation screen and click on “Cancel reservation” at the bottom of the page.