How to redeem a no-show voucher?

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Operations > Tickets & Bookings > Booking screen


What does it mean?

This article aims to explain the 'No-show' functionality in Palisis. This can be applied in case the booked customer decides not to take the tour or he/she does not show up on the day of the tour. Bear in mind that this can be only be applied to bookings made by partners.


What should I do?

Once you are on the booking screen, click on the booking and then 'Redeem Voucher (No-Show)':

You will see the confirmation at the bottom of the page.

If the booking contains more than there is more than 1 passenger,  voucher, you need to redeem each one.

Once the voucher is redeemed, the original voucher status changes to 'VOUCHER_REDEEMED':

The ticket status will change to "FINISHED" and a new booking UID will be created out of it that will contain the check-in information.


In the Report section, the No-show redemption will be reflected as following:

Taking our booking as an example, the number of booked tickets is 1 while the passenger count is 0.