Where do I find it?
Operations > Tickets & Bookings > Booking screen
What does it mean?
This article aims to explain the 'No-show' functionality in Palisis. This can be applied in case the booked customer decides not to take the tour or he/she does not show up on the day of the tour. Bear in mind that this can only be applied to bookings made by partners.
What should I do?
Once you are on the booking screen, click on the booking and then 'Redeem Voucher (No-Show)':
You will see the confirmation at the bottom of the page.
If the booking contains more than there is more than 1 passenger, voucher, you need to redeem each one.
Once the voucher is redeemed, the original voucher status changes to 'VOUCHER_REDEEMED':
The ticket status will change to "FINISHED" and a new booking UID will be created out of it that will contain the check-in information.
In the Report section, the No-show redemption will be reflected as follows:
Taking our booking as an example, the number of booked tickets is 1 while the passenger count is 0.