Video
Where do I find it?
Operations > Tickets & Bookings
What does it mean?
We understand that customers occasionally misplace their tickets, claim they haven't received them, or require a new document following a reschedule. This article outlines the quick, professional process for re-sending an online ticket to ensure your customer has everything they need for their tour or activity.
This functionality is available only for online tickets booked on the Palisis webshop.
The ability to re-send tickets is useful in the following common scenarios:
Lost tickets: The customer has deleted or misplaced the original email containing their tickets.
Non-receipt: The customer reports not having received the initial confirmation email (often due to spam filters or a mistyped address).
Rescheduled bookings: The booking time, date, or specific details have changed, and the customer requires an updated ticket reflecting the new information.
What should I do?
To quickly re-send a ticket to a customer, please follow these steps:
Locate the online booking: Navigate to Operations > Tickets & Bookings. You can find the booking using the last characters of the Booking ID, the Ticket ID, the customer's name, or their email address. For more detailed search guidance, please visit this support article here.
Open the booking: Once located, click on the entry to open the booking details page.
Access the actions menu: Click the blue action button located in the top-right corner of the booking detail view.
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Verify the email:
Check the Customer data tab for an email address and verify it is correct.
If it is incorrect, edit the data, correct it, and save. You may add a comment if helpful.
Re-send tickets: Select the “Resend Tickets” action from the list.
Confirm and send: The system will ask for confirmation. Once you confirm the action, the tickets will be instantly re-sent to the customer's email address. A success message will appear once completed.
Pro-Tip: Making it a favourite action
If you find yourself frequently using the re-send function, you can mark it as a favourite for faster access:
Click the Star icon next to the “Resend tickets” action in the drop-down menu.
After marking it, this option will appear as a dedicated button directly on the main Booking Details view, eliminating the need to open the action menu.