Video
Having trouble viewing? Watch the video here!
Where do I find it?
Operations > Tickets & Bookings
What does it mean?
While customers often select their own seats during the booking process, your operational workflow may require a different approach. For instance, you might prefer to accept bookings first and assign specific seats at a later stage, or you may need to manually relocate passengers to optimise your seating plan.
This guide outlines the process for managing these instances, specifically how to allocate seats to a booking that was completed without a prior selection and how to amend existing seat assignments.
What should I do?
To manage seating, navigate to Operations > Tickets & Bookings and search for the relevant booking. Once you have opened the booking details page, ensure that "Simple mode" is enabled in the top right-hand corner.
Modifying an existing seat selection
If seats are already allocated, you will see a green confirmation message: "Success! This booking has all seats selected." To change a seat: Click the edit (pencil) icon next to the seat information.
The interactive chart will open, highlighting the current selection. Choose an alternative seat within the same category and click "Change".
The booking record will now update to reflect the newly selected seat.
Please note that seat changes must be performed individually for each passenger within the booking.
ℹ️
Please note: Seat changes must be performed individually for each passenger within the booking.
Upgrading to a higher category
Use the upgrade option when a customer wants to move from the originally booked seat category to a higher category. This is different from changing seats within the same category: the booking must be upgraded first so the system can apply the correct category change.
You can upgrade either all seats in the booking or only selected passengers, depending on what needs to be changed.
Upgrade all seats: use this option when every passenger in the booking should move to a higher category.
Upgrade an individual seat: click the upgrade icon next to the passenger or seat you want to change, select an available seat in the higher category, and confirm the action.
Releasing seats
There are situations where you may need to release seats that have already been assigned to a booking — for example, if the customer wants to be reassigned to a completely different area of the venue, or if you need to free up specific seats for operational reasons (such as reserving a block for a group or VIP request). Releasing seats removes the current allocation without cancelling the booking, allowing you to reassign new seats afterwards.
You can release either all seats in the booking at once, or remove the assignment for an individual passenger.
Release all seats: Click the "Release all seats" link located below the seat assignments. This removes every seat allocation from the booking in a single action.
Once seats are released, the booking status will change to display the "ALL SEATS MISSING" warning with an "assign seats" link, indicating that new seats must now be allocated. The booking itself remains active — only the seat selection has been removed.
Release an individual seat: Click the delete (bin) icon 🗑️ next to the specific passenger's seat assignment to release only that seat.
Assigning seats to a booking
If a booking was made without a selection, an alert will be displayed: "WARNING! This booking is missing a seat selection."
To allocate seats: Click the "Assign seats" link to launch the seating chart.
Category restrictions: You must select seats that match the specific category purchased during the initial booking process.
Confirmation: Once you have selected the appropriate seats, click the "Assign seats" button. The status will update to confirm the selection is successful.
Alternative method: Using the Manifest screen
You can also assign or modify seats directly from the Manifest screen. This is often faster for managing real-time changes.
Locate the booking: Find the specific booking on the Manifest for a certain departure.
Access the seating chart: Click the red icon next to the booking entry.
Select seats: The interactive seating chart will open. Simply select the desired seats and save your changes.