How to change the pickup point in a booking

In Backoffice, go to Operations > Tickets & Bookings > Booking details. Search using the customer’s name, email address, or booking ID, then open the relevant booking.

 

A customer may need a different pickup point if they change hotels, move to another area, or decide to meet the service at a more convenient location. You can update the pickup point directly in Backoffice, without creating a new booking.

Choose whether the change should apply to every ticket in the booking or only to one ticket. This helps keep the booking aligned with the customer’s plans and gives the operations and driver teams the correct pickup information.

Follow the steps below to update the pickup point for all tickets associated with a booking.

1. Go to Operations > Tickets & Bookings, search for the booking, and open it.

2. Click the blue action button on the right-hand side.

   

3. Select Change all pickup points (if possible).

   

4. Select the new pickup point from the dropdown list, then click Change pickup.

   

   

All tickets in the booking now use the new pickup point.

To change the pickup point for only one ticket, select that ticket and choose Change pickup.

Select the new pickup point from the list and click Change pickup to confirm.

Once the pickup point change is saved, the updated details appear on the affected ticket or tickets. Resend the tickets so the customer receives the latest pickup information.

From the booking page, click the blue action button and select Resend tickets.

They will receive the tickets with the new pickup point:

• Use Change all pickup points (if possible) only when the same new pickup point applies to every ticket in the booking.

• For a booking with different customer arrangements, update tickets individually.