Account
How to add a payment link to the email template?
VideoWhere do I find it?Account > Templates > Email Templates > Reservation What does it mean?It's possible to confirm a reserv...
How to enable the "Dark mode"
Where can I find it?User > Dark themeWhat does it mean?The dark theme changes the screen colours to darker shades, reducing eye...
How to set a section as "Favorite"
Where can I find it?You can find a star on the top right side of every page. What does it mean?By marking a section as 'Favorit...
How to create a Palisis MarketPay submerchant account
What does it mean?Palisis Marketpay is our preferred solution for accepting credit card payments.Adyen for Platforms is a payme...
How to configure new Users ("User Management")
VideosHere, we illustrate how to create new users. Learn more about special permissions in the next video. Where do I find i...
How to set up "Countries"
Video Where do I find it?Account > Geography & Locations > Countries What does it mean?Countries are the second level of the ge...
How to set up "Areas"
VideoWhere do I find it?Account > Geography & Locations > Areas What does it mean?Areas are the third level of the geographic s...
How to set up "Waypoints"
Video Where do I find it?Account > Geography & Locations > Waypoints What does it mean?Waypoints are part of an area, which aga...
How to configure "Currencies"
VideoWhere do I find it?Account > Payments & Currencies > Currencies What does it mean?Currencies represent the payment curren...
How to configure "Payment Accounts"
Video Where do I find it?Account > Payments & Currencies > Payment Accounts What does it mean?Your payment accounts define the...
How to configure "Business Units"?
VideoIn this video, we’ll guide you through the process of creating the Business Units and Taxation sections. Where do I find i...
How to configure VAT Numbers and VAT Rates?
VideoIn this video, we’ll guide you through the process of creating the Business Units and Taxation sections. Where do I find i...
How to configure "Passenger Categories"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! VideoWhere do I fin...
How to configure "Seat categories"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Video Where do I fi...
How to set up your Company Branding in the Back Office
VideoIn this video, we demonstrate how to set up your company branding. Where can I find it?Account > Layouts & Design > Brandi...
How to configure the "Ticket/Receipt/Voucher Layout"
Video Where can I find it?Account > Templates > Ticket Templates What does it mean? Ticket/Receipt/Voucher Layouts define what...
How to configure "Email templates"
Video Where do I find it?Account > Templates > Email TemplatesWhat does it mean?With this functionality, we can influence the t...
How to configure your PDF Templates
VideoWhere do I find it?Account > Templates > PDF Templates What does it mean?PDF templates are used to create the tickets and...
How to configure "Capacity templates"?
VideosIn this video, we demonstrate how to create capacity templates. And here, we show you how to set up capacity alerts. Wher...
How to configure "Contact management"
Video Where do I find it?Account > Contact Management What does it mean?This information is displayed on every Ticket sold over...
How to download my Palisis Marketpay settlements?
VideoIn this video, you'll learn where to find your Marketpay settlements and how to download them. Where do I find it?Account...
How to set up the sales user commissions
VideoIn this video, we’ll guide you through creating commissioning templates for sales users.Where do I find it?Account > Sales...