What does it mean?
Palisis Marketpay is our preferred solution for accepting credit card payments.
Adyen for Platforms is a payment solution designed for businesses that operate multi-party payment flows, such as marketplaces and SaaS platforms. It enables seamless onboarding of sub-merchants, automated payouts, and compliance with financial regulations—all within a single, unified system.
Palisis MarketPay is our payment solution based on Adyen for Platforms and allows our customers to create and verify their own Adyen merchant accounts directly from the Palisis back office. With this feature, a sub-merchant account is created under the Palisis MarketPay owner account.
With Palisis MarketPay, we can perform the following:
- Onboarding and verification: Onboard sub-merchants and complete KYC (Know Your Customer) checks from the back office.
- Split payments: Split payments between one or multiple sub-merchants like sales agents and suppliers, deduct costs or commissions as needed, and hold funds until payout.
- Payouts: You will receive payouts on a monthly basis. To receive payouts you’ll need to link a valid bank account.
Please note that Adyen for Platforms is not supported in all countries. You can check the supported countries and regions here.
The KYC process is fully integrated with Palisis for customers based in countries where Adyen is available. Here is Adyen's official documentation regarding the platform.
Flow of funds
The following diagram shows the flow of funds for both an online and in-person payment integration.
Onboarding and verification
In order to start using the payment solution, you must first complete the onboarding and Know Your Customer (KYC) verification checks from the Palisis back office.
Please, note that only admin users are able to create MarketPay sub-merchant accounts in Palisis:
Where do I find it?
Account > Merchant KYC
Only Backoffice and Boxoffice admin users can view this section.
What should I do?
Please, keep in mind that only backoffice and box-office admin users can create the sub-merchant account. Navigate to Account > Merchant KYC (only visible for admin users)
1. Here, you must enter your web address. Please, make sure to enter the website URL correctly.
For example, if you enter "www.palisis.com," you may see an error. Instead, be sure to include "https://" at the beginning, like this: https://www.palisis.com".
2. For legal reasons, confirm both Adyen and Palisis Terms of Service (ToS) before creating a MarketPay account. Therefore, this must be done by a back office admin user.
3. Press the ‘Create New Merchant Account’ button.
4. Confirm ‘Create Merchant Account’.
5. Proceed to the ‘Marketpay KYC’.
6. Select the setup that best describes your business.
7. Next, start with the business details.
8. Select your country or region of establishment.
9. Select your company structure.
10. Enter your company details such as legal name, DBA name if there is any, tax number and VAT number. The company name should match the name on official documents and banking details.
If your business operates under a different name (e.g., a trading name), select "Yes" for the question "Does your business use a DBA name?" and enter the name.
11. Enter your registered business address and principal place of business.
12. Verify that everything is correct before submitting.
13. Next, proceed with the decision-makers details.
14. Add the decision-makers one by one.
15. Enter their personal details, ensuring to set up both an owner, as well as a signatory role.
16. Next, search for the address or manually enter it.
17. Then, upload your ID or select instant verification to take a photo of it. Preferably, provide a national ID or passport rather than a driver’s license. Here are the requirements:
- The document cannot be expired or damaged
- Provide the page with the photo, including the code on the bottom
- The full document needs to be visible, with all text readable
- Images have to be in colour
18. Verify everything is correct before submitting.
19. Once all the information about the decision-makers has been provided, click 'Save' and go to the overview.
20. Now it’s time to provide the bank account details.
21. Now upload the bank account document or select 'Verify via mobile banking app or website”.
22. If you select to upload the document, then enter the IBAN number in the other step.
23. Select a document type from the list and upload it. You may also add an optional description.
24. Now, verify that all the information is correct before submitting.
25. As a final step, you need to sign the services agreement.
26. Then, read the services agreement. You can also download the documentation in .PDF format for easier reading and printing. Then, select the signer, check the box, and click ‘Sign’.
27. Finally, you will see the signature date, and you can proceed to the overview.
28. All sections should be marked as ‘Verified’, ‘In review’, or ‘Signed’.