Automatic country selection at checkout on the new Webshop

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Sales channels > Webshop > edit Webshop > Advanced > Booking Process

Advanced Booking Process Location

 

What does it mean?

The Palisis Webshop can automatically pre-select the customer’s country during checkout by using the shopper’s IP location. When this option is enabled for customer data, the country field is filled in automatically, helping customers move through checkout faster and reducing the need for manual input.

If the option is disabled, the country dropdown remains empty, and the customer must select their country manually.

Why it matters:

Automatic country pre-selection creates a smoother checkout experience, helps reduce friction for your guests and supports more consistent customer data collection.

 

 

What should I do?

Use this setting when you want the Webshop to suggest the customer’s country automatically during checkout.

  1. Go to Sales channels > Webshop. Open the relevant Webshop and select Edit Webshop.

    Edit Webshop Interface

  2. Go to Advanced > Booking Process. Find the customer data country setting for IP-based country pre-selection.

    1. Enable the setting if you want the Webshop to pre-fill the country based on the customer’s IP location.
    2. Disable the setting if you prefer customers to choose their country manually from the dropdown.

    Customer Data settings

  3. Save your changes.

Expected result:

When enabled, the country field is automatically populated during checkout according to the visitor’s detected IP location. When disabled, the country field is not pre-filled.

 

Good to know

  • Customers can still review and adjust their details during checkout where the form allows it.
  • This option only affects the country dropdown behaviour in the Webshop checkout customer data flow.
  • If the setting is not enabled, the Webshop will not pre-fill the country field.

 

FAQs

Will the Webshop always select the correct country?

The country is selected based on the visitor’s IP location. In most cases this provides a helpful suggestion, but it may be affected by VPNs, mobile networks or cross-border travel.

What happens if I switch this setting off?

The country dropdown will not be pre-filled. Customers will need to select their country manually during checkout.

Can customers change the pre-selected country?

Yes, customers should review their checkout details and can amend the country where the checkout form permits changes.