How to configure the booking process on the new Webshop

Where do I find it?

Go to Sales channels > Webshop > Edit the Webshop > Advanced > Booking process.

What does it mean?

Use these settings to control how customers move through the booking process in your Webshop. You can enable the cart, configure PayPal, show pickup points and price plans, manage upsell and cross-sell suggestions, and adjust the checkout page.

You cannot change the overall order of the booking process. However, you can change how certain steps and options are displayed to customers.

If you need customers to select a pickup point first, use the date-time pickup point flow. In this flow, the Webshop shows departures based on the selected pickup point. For more information, see How to use the date-time option “pickup point” on the new Webshop

What should I do?

PayPal and payments

• Enable PayPal: Allows customers to pay with PayPal. To use this option, provide your Customer Relationship Manager with your PayPal credentials.

  

• PayPal as only payment method: Enable this if PayPal should be the only payment method available to customers.

  
• PayPal - Cancel URL: Enter the URL customers are redirected to if they cancel the PayPal payment process.
• American Express enabled: Shows the American Express logo in the payment section.
• Credit card validity years allowed: Defines the maximum credit card validity period customers can enter, from 3 to 50 years.

Cart and summary

• Cart is enabled: The cart is enabled by default. Set this to No if you do not want to show the Add to cart button.

  • Cart is enabled = Yes

    

  • Cart is enabled = No

    
• Skip summary-step: Skips the order summary step before customers are sent to the payment page.
• Scroll offer into view after cancel: Sends customers back to the previous active offer if they cancel the booking process.

Checkout

• Discount check on ticket-selection: Automatically checks for discounts when a customer selects a ticket. If enabled, the summary step is skipped.

• Checkout with Basket: By default, this is set to No. Set it to Yes to let customers check out with the current basket. If the basket contains more than one item, customers first go to the basket page to confirm the items before continuing to checkout.

  
  

• Suppress VAT-label: The VAT label is hidden by default. Set this toggle to No if you want to show the VAT label in the Webshop.

  
• Show total on checkout from basket: Shows the order total when customers check out from the basket.

• Details on checkout (Direct): Shows ticket details on the checkout page when customers use direct checkout. This is set to Yes by default. Set it to No to show only the number of tickets and the price. This setting does not apply when Checkout with Basket is set to Yes.

  

• IP based country selection: When the operator configures a specific product with country as a customer data field that is visible or mandatory, the Webshop automatically shows the customer’s country based on their IP address.

  
• Offer description on checkout (Direct): Shows the offer description in the checkout summary when customers use direct checkout.

• Details on checkout (from Basket): Shows ticket details in the checkout summary when customers check out from the basket. Set it to No to show only the number of tickets and the price after the basket confirmation step.

  
• Offer description on checkout (from Basket): Shows the offer description in the checkout summary when customers check out from the basket.

• Claim action on download hidden: The claim your past booking section is shown at the end of the booking process by default. Set this to Yes to hide it.

  
  

Pickup points

• Extended Pickup Selection: If you have many pickup points, set this to Yes to display duplicated pickup points in a drop-down list with their available pickup times. When set to No, each pickup point is shown as a separate card with its pickup time.

  

• Extended Pickup Selection - Mandatory: Makes pickup point selection mandatory. This setting only applies when Extended Pickup Selection is set to Yes. If enabled, customers must choose a pickup point before they can continue.

  

• Pickup Points Order: Choose whether pickup points are ordered by time or alphabetically by name.

Promo code

• Promo-code is enabled: The promo code field is enabled by default. Set this to No if you want to hide or disable it.

  
• Promo-code hidden if calculated discount exists: Hides the promo code field when a calculated discount has already been applied.

Price plans

• Show priceplan label: Shows the price plan label to customers.
• Show priceplan also if only one: Shows a price plan button even when there is only one available price plan.
• All priceplans at once: Shows all price plans at the same time. If disabled, customers switch between price plans one at a time.
• Collapse priceplans: Shows seat categories in a drop-down list.
• Single priceplan but tabs: Allows customers to switch between price plans using tabs.

• Hide fully booked priceplans: Hides price plans with no availability. This is useful when price plans have different seat categories and capacities. By default, fully booked price plans are shown but cannot be selected.

  

Self service

• Offer List Columns: Displays offers in multiple columns when the reduced layout is enabled. This applies only to the self-service design.

  

• Offer List Columns Full Width: Displays offer images in full width for the specified number of offers. The reduced layout must be enabled, and this applies only to the self-service design. For example, enter 1 to display only the first offer image in full width.

  

Partnering

• Force show owner: Shows the offer owner. The owner is normally displayed only for partner offers.

Upsell and Cross-sell

For more information about configuring upsell and cross-sell options, see: How to up-sell and cross-sell on the new Webshop?

• Upsell-Suggestions: Shows automatic suggestions for additional offers after a customer adds or buys an offer. You can configure a default offer in the general settings, but Palisis recommends configuring upsell offers individually for each offer. By default, upsell and cross-sell suggestions are not shown.
• Upsell-Suggestions - Max Suggestions: Sets the maximum number of upsell and cross-sell suggestions shown to customers.

• Hide upsell-item description if mobile: Hides the upsell item description on mobile devices, so customers only see the key details.

  

Calendar and departures

• Calendar show departures: Shows coloured icons in the calendar to indicate departure capacity. More information is available here.

  

• Calendar show from-price: Shows the from-price for each date in the calendar. More information is available here.

  

Good to know

• These settings change what customers see during the booking process, but they do not change the core order of the process.
• After changing Webshop settings, test the booking process as a customer to make sure the flow works as expected.

FAQs