How to reset your password

Blanca Castillo
Blanca Castillo
  • Updated

What should I do if I do not remember the password of my Palisis account?

  1. You need to click on the "Forgotten the password" button right next to the "Login" button on our login page (


  1.  There you will be forwarded to our next page. Where you will have to enter your E-mail address, and then click on the "Reset password" button.

Note: This only works if you're already registered in the system. If you don't have an account it's not possible for you to reset the password.


  1. In the next step, Palisis will send you an E-mail from the address. Please be aware that this E-mail could automatically land in your spam folder. So before writing to our support please check your spam folder.

In this E-mail, you will receive a temporary password which is valid for X hour. Important: before you can enter the temporary password you need click on the link in the received E-mail, which activates the temporary password.



  1. Once you click on Reset password you will get the following screen.


Then click on log in and you will be directed to the home page.


I hope this helped, and you're now able to work again. If you have any suggestions or trouble understanding something, please let us know so we can adjust it. You can write us at


And now let's get back to work!