Where do I find it?
Setup > Products & Services > Calendar > Edit timetable
What does it mean?
In this article we explain how to close or block a pick-up point for a certain event.
Just as you can close an event due to special circumstances, you can also close a pick-up point from an existing pick-up route.
This functionality allows your operation to react in a timely manner to certain special situations where a pick-up point can’t be served - for instance, in case of road closures due to a special event or roadworks. It allows you to reflect the real situation for your customers at the time of booking. If a pick-up point is not operative for a certain period, then your customer will not be able to select that pick-up point during that period.
On the other hand, if the pick-up point is always inoperative during a fixed period of time, then you can take a look at our article about how to set a blackout period.
What should I do?
Once you are on the timetable edition page, click on the 'Edit timetable' button of your interest and click on the '+' button to enter an exception.
In our example, we enter an exception on Sundays morning at 9:00h as there is a street market and the buses can’t access the pick-up point. We just need to click on the corresponding event and time to confirm the action.