Where do I find it?
Setup > Products & Services > Pick-Ups
What does it mean?
If your operation line runs with a pick-up route where the time type is ‘Relative’, it may be the case that some pick-up points are not serviced during certain periods. This might be due to several reasons, including rush hour traffic or restrictions on using a stop between certain hours.
In this case, you may wish to restrict the customer pick-up point selection while it is not operational. With this feature, you can assign a ‘Block time’ to the pick-up point, so that it will not appear as an option during that time.
What should I do?
When you create a relative pick-up route you can assign a block time to one or more pick-up points.
This feature applies to the Boxoffice and webshop.
Example
In our example above, the pick-up point “Souvenir shop” is not operational from 9:00 to 10:00 in the morning and its relative time is 10 minutes after the event. This means that customers selecting an event time from 8:50 to 9:50 will not see the “Souvenir shop” as an available pick-up point, because the pick-up time would be 10 minutes later (from 9:00 to 10:00) which matches the non-operational time (the ‘Block time’).
If the selected event time is 9:00h:
Then, the “Souvenir shop" is not on the list of available pick-up points for that event time:
However, if the time selected is 16:00h:
Then the "Souvenir shop" is one of the available pick-up points:
For more information about this topic, please visit the related article How to set up "Pick-Up Routes"?