Where do I find it?
Setup > Product & Services > Product > Edit a Product
What does it mean?
Let's start talking about TourCMS upstream, which is a functionality to send bookings from Palisis (created in Palisis) to TourCMS (for check availability or other purposes). Here you can find more information about this.
When the device redeems a voucher for a 'Product' marked as "TourCMS upstream", that redemption does not go to TourCMS by default. However, here we explain how to setup the 'Product' to also send the redemptions to TourCMS.
What should I do?
There is a setting in the Products > Edit> TourCMS tab named "Send redemption from device to TourCMS" which should be enabled: