Where can I find it?
Go to Sales channels > Webshop > edit the Webshop > Offers.
Open the relevant Webshop, go to the Offers tab, and edit the offer where you want to allow customers to decide the event date later.
What does it mean?
The Decide later feature allows your customers to complete a booking on the Webshop without selecting an event date yet.
In the first step of the online booking process, customers will see two options:
- Choose date now – proceed as usual by selecting a specific event date and time.
- Decide later – complete the booking without picking a date.
The rest of the booking, payment, and ticket-issuing process remains the same.
What about the booking?
When a customer chooses Decide later:
- The booking is created without any selected event date.
- The ticket can be redeemed at any time, until you (or the customer service team) assign a concrete departure.
If you open the booking and click on the ticket, you can later add the event date by using “Reschedule departure” to select the departure date and time:
Once an event date has been added, don’t forget to resend the updated ticket to the customer:
- Open the booking and update the departure.
- Then click on the “Resend Tickets” link to send the amended ticket by email.
What should I do?
To activate this feature for a specific online offer:
Go to Sales channels > Webshop > Edit the relevant Webshop.
Open the Offers tab and click Edit on the offer you want to configure.
Enable the option “Allow event selection decide later” and save your changes.
From now on, customers booking this offer on the Webshop will see the option to decide the event date later during the first step of the booking.