How to change labels and localisation on the new Webshop

Where do I find it?

Go to Sales channels > Webshop > Edit Webshop > Advanced > Localization.

This page contains the customer-facing text used in the webshop, such as buttons, field labels, checkout messages, error messages, legal text and additional information shown during the booking flow.

What does it mean?

Localisation lets you adapt the wording that customers see in your webshop without changing the webshop code. Each localisation attribute controls a specific text element, for example a button, label, message or legal text block.

You can define different wording for each webshop language. This is useful when you want customers to see natural, localised text instead of generic translations. For example, you may use Book now in English, Jetzt buchen in German and Reservar ahora in Spanish.

The screenshots below show where each label appears. In the examples, the displayed value was changed to the name of the setting so you can easily match the label in the webshop with the correct localisation field.

What should I do?

Localization

Use the localisation table to find the text you want to change, then enter the wording you want customers to see for each active webshop language.

1. Go to Sales channels > Webshop > Edit Webshop

   

2. Open the Advanced tab and go to the Localization section.

   
3. Search for the label or compare the webshop screen with the reference screenshots below.
4. Update the text in the relevant language column.
5. Keep any tokens exactly as shown, for example $amount, $price, $stepX or $stepTotal. The webshop replaces these tokens with the correct dynamic value.
6. Save your changes and test the webshop in each language.

Why should I customise these labels?

• Improve conversion: clear button text such as Book now or Add to cart helps customers understand the next step.
• Reduce support questions: helpful field labels and error messages explain what customers need to do.
• Match your brand: use wording that fits your tone of voice and your product names, for example Tour, Experience, Ticket or Pass.
• Support multiple markets: show accurate wording in each language instead of relying on one generic text.

Examples

• Change Label Book to Reserve your seat if your customers book scheduled departures.
• Change Pickup-Label to Meeting point if guests should go to a fixed meeting location rather than a hotel pickup.
• Change Label Promo to Discount code if this wording is more familiar to your customers.
• Change Additional Info messages to explain important booking details, such as arrival time, accessibility information or what customers need to bring.

Some localisation attributes are used by the self-service flow. Please visit our support article about the self-service here to learn more about the following labels:

Good to know

• Localisation changes are language-specific. If your webshop is available in several languages, review the text for each language before publishing.
• Only change the wording around tokens, not the token itself. For example, if the original text contains $amount, keep $amount in your custom text so the webshop can display the correct price.
• Keep button labels short. Long labels may not display well on mobile devices.
• Use customer-friendly wording. For example, Email address is clearer than Email, and Continue to payment is clearer than Continue during checkout.
• After saving, test the complete booking flow: offer page, ticket selection, cart, checkout, payment, confirmation and download page.

FAQs