What does it mean?
This article explains what to do if your Adyen payment terminal is lost or stolen. Follow the steps below so we can block the device quickly and help protect your account.
What should I do?
Contact Palisis Support as soon as you notice that an Adyen terminal is missing or has been stolen. Please include the details below so we can identify and block the correct device.
Lost or stolen Adyen terminal report
- Terminal serial number(s)
- Where the loss or theft happened
- When it happened
- How it happened
- How you detected it
- Whether the terminal(s) were in use at the time
- Whether you have filed a police report
- What actions you are taking to prevent this from happening again
Once we receive this information, our team will deactivate the terminal and notify Adyen or the manufacturer where required.
Replacement policy: Palisis does not replace a lost or stolen device with another one. If the terminal is found in the future, please contact Palisis Support with the details. You can then ask for a replacement if needed.
FAQs
Do I need to file a police report?
If the terminal was stolen, we recommend filing a police report. Please tell us whether a report has been filed when you contact Palisis Support.
Palisis does not replace lost or stolen devices with another one. If the terminal is found in the future, please contact a Palisis Support agent with the details. You can then ask for a replacement if needed.