Where do I find it?
Account > User Management
What does it mean?
This page should explain each user type separately and clearly.
Authority Level |
Description |
Who can create it |
|---|---|---|
Backoffice Admin |
Full configuration access |
Palisis role only |
Backoffice |
Daily backoffice operations |
Palisis role, Backoffice Admin, or Backoffice user with User Management permission |
Backoffice Limited |
Restricted view for guides or drivers |
Palisis role, Backoffice Admin |
Boxoffice Admin |
Box Office administration |
Palisis role, Backoffice Admin |
Boxoffice |
Box Office point-of-sale |
Palisis role, Backoffice Admin, Boxoffice Admin |
Sales |
Ticket-terminal sales only |
Palisis role, Backoffice Admin, or Backoffice user with User Management permission |
Backoffice Admin
Description: The main administrative user on the customer side. This user manages configuration, users, navigation permissions, and most special permissions.
Who can create it: Only a Palisis role. If you need this type of user, please, contact our Support team here.
Default permissions:
Has all navigation permissions by default
Has almost all special permissions by default
Is the only user type able to access the Marketpay KYC process
Backoffice User
Description: The standard user for people working daily in the Backoffice.
Who can create it: Palisis role, Backoffice Admin, or a Backoffice user with User Management permission.
Default permissions:
Navigation permissions must be configured manually.
Can grant only permissions they already have
Can receive some special permissions
Backoffice Limited
Description: A restricted user type for field staff such as guides or drivers.
Who can create it: Palisis role, Backoffice Admin.
Default permissions:
Focused on Prebookings only
Can view schedules and manifests
Cannot access settings, financial reports, or resource assignment changes
Boxoffice Admin
Description: A Box Office administrator with access to core box office functions.
Who can create it: Palisis role or Backoffice Admin.
Default permissions:
Has Bookings, Partnering, Users, Switch, Change Password, Company Contact, and Marketpay KYC by definition
Can receive box office-related special permissions
Boxoffice User
Description: A standard Box Office user.
Who can create it: Palisis role, Backoffice Admin, or Boxoffice Admin.
Default permissions:
Can receive box office-related special permissions
Sales User
Description: A user for sales activity on the sales device.
Who can create it: Palisis role, Backoffice Admin, or Backoffice user with User Management permission.
Default permissions:
Uses a PIN instead of a password
Does not receive backoffice or boxoffice special permissions
Position in the list determines order on the device
Pearl of knowledge: When a backoffice or boxoffice user is created, the system sends a notification email with login instructions. This email is not sent when creating a backoffice admin user.
Good to know
Unique email required: Every user must have a unique email address. Even after deleting a user, the email remains in the database and cannot be reused. Contact Support if you need to free up an email.
Sales users can use dummy emails: Since Sales users only log in via PIN on the device, you can use a dummy email address, for example
john.doe@test.test, as long as they don't need Backoffice access.Users can only grant what they have: A Backoffice user with User Management permission can create other users, but can only assign permissions they already have themselves. They cannot elevate another user above their own permission level.
Drag-and-drop ordering matters: The order of Sales users in the list determines the order they appear on the sales device. Use drag and drop to rearrange.
Notification emails: When a Backoffice or Boxoffice user is created, the system sends a notification email with login instructions.
FAQs
➕ I need a Backoffice Admin user — how do I get one?
Backoffice Admin users can only be created by a Palisis role. If you need one, please submit a request to our Support team and specify the email address, first name, and last name for the new admin user.
➕ Can a Boxoffice Admin create other Boxoffice Admin users?
No. A Boxoffice Admin can only create Boxoffice users, not other Boxoffice Admins. To create a new Boxoffice Admin, you need a Palisis role or a Backoffice Admin.