Video
Where do I find it?
Sales channels > Partner management > Partner pricing
What does it mean?
This new functionality enables you to grant your sales agents or partners the specific authorisation to override the default mandatory deposit configuration, thereby facilitating seat or space blocking without requiring immediate payment.
Sales agents (partners) now have the option within Box Office to bypass the mandatory deposit requirement, allowing them to secure a booking without requiring immediate payment.
The configured deposit (e.g., 100%) is the default, but the partner can choose the option Pay Later at the time of booking on the Box Office.
Payment flow and accounting:
Initial transaction: No charge is applied to the customer at the agent level when the booking is initially made.
Balance: The remaining balance is automatically charged on redemption of the voucher.
Reporting: All financial reports will accurately reflect the 0 deposit applied at the time of booking.
What should I do?
As the operator (supplier), you control which agents receive this flexible deposit permission. Enabling this feature is done through your Partner Pricing settings.
Enabling the flexible deposit permission
This is not a default setting. To allow an agent to bypass the mandatory deposit, you must grant them the specific permission to dismiss the default configuration:
Navigate to the Partner Pricing section within your system settings.
Identify the specific Agent group or Individual agent you wish to modify and click ‘Edit pricing’.
Grant permission: Within the pricing profile for that Agent or Group, look for the deposit settings. You must enable the option "Allow flexible deposit on the spot". This action overrides the mandatory percentage you have set for your products. Please note that configuring this option for a group affects all agents in that group. To enable this functionality for a specific agent, grant the permission individually.
Understanding the impact and flow
Once the permission is granted, the system changes how the deposit is handled and tracked for that specific agent.
The sales agent (partner) can now choose the "Pay Later" option on the Boxoffice checkout page when finalizing a booking.
The system will internally record the effective applied deposit for that booking as 0.
The primary effect is that the full remaining balance of the booking is not charged until the service is actually consumed:
The agent does not charge the customer anything when booking.
The voucher displays the remaining balance due per person for the booking.
Upon voucher redemption, the Palisis device will prompt the customer to pay the remaining balance of the booking price. As each QR code is scanned, the resulting ticket is automatically added to the transaction basket, along with the corresponding remaining amount due.
As is standard procedure, the sales user must then press the printer icon to process the payment and issue the physical tickets.