Where do I find it?
Sales channels > Webshop
What does it mean?
This guide explains how to set up your Palisis webshop to operate under your own custom domain (e.g., shop.yourdomain.com), rather than the default Palisis-provided domain. This service is available to all our customers at no additional cost.
While Palisis initially provides you with a default Palisis domain for your webshop (e.g., yourcompany.palisis.com), you have the option to configure your webshop to use a domain that is under your control. This allows for consistent branding and a more professional online presence for your business.
To achieve this, our IT department will create an SSL certificate for your chosen domain, ensuring secure (HTTPS) connections for your customers. For automatic renewal of this certificate, a specific DNS entry (a CNAME record) is required to verify your domain ownership. Once this is in place, we can link the certificate to our system, allowing your custom domain to point to your Palisis webshop.
What should I do?
To set up your own custom domain for your Palisis webshop, please follow these steps carefully:
Initiate the request
Contact your dedicated Customer Success Manager or our Support team at support@palisis.com. In your request, clearly state that you wish to use your own subdomain for your Palisis webshop and specify the exact subdomain you intend to use (e.g., shop.yourdomain.com).
Create the CNAME DNS entry
Once our IT department has begun the SSL certificate creation, we will provide you with a unique CNAME record. You will receive specific details from our team.
You must then log in to your domain registrar's or DNS provider's control panel (e.g., GoDaddy, Namecheap, Cloudflare) and create a CNAME record using the details we provide.
Important:
You have 72 hours from the time we provide you with the CNAME details to create this entry. If the CNAME entry is not created within this timeframe, the domain validation will fail, and the process will need to be restarted.
What is a CNAME record?
A CNAME (Canonical Name) record is a type of DNS record that maps an alias name to another canonical domain name. In this case, your chosen subdomain (e.g., shop.yourdomain.com) will become an alias for the address of our secure Load Balancer.
How to add a CNAME record?
The exact steps vary slightly between DNS providers, but generally involve:
- Logging into your domain provider's account.
- Navigating to the 'DNS management', 'Zone editor', or 'Advanced DNS' section.
- Adding a new record, selecting 'CNAME' as the type.
- Entering the 'Host' or 'Name' (provided by Palisis, often a long, cryptic string for validation).
- Entering the 'Value' or 'Target' (also provided by Palisis, pointing to an Amazon validation server).
- Saving the changes.
Palisis completes the setup
Once the CNAME entry is successfully validated (which can take a few minutes to several hours for DNS propagation), our IT department will be able to assign the SSL certificate to our Load Balancer. They will then provide you with a second CNAME record that points your custom domain to our infrastructure.
Update CNAME to point to Palisis Load Balancer
You will receive the second CNAME record from us. This time, you will update your domain's DNS settings again, but this CNAME will point your chosen subdomain (e.g., shop.yourdomain.com) directly to our Palisis webshop infrastructure.
Crucially, your webshop will only become accessible via your custom domain after the initial SSL certificate is verified and we have completed the final setup on our side. We will confirm with you once everything is ready and your custom subdomain can be entered in your webshop settings.
Please note that DNS changes can take up to 48 hours to fully propagate across the internet, though they often take effect much sooner.
Important:
Please, ensure these entries are never removed.
Use your own domain for customer communication
If you'd like to send emails to customers from your own domain and email address, rather than using the default do-not-reply@palisis.com address, please see our dedicated article on configuring this here.