Videos
In this video, we show you how to configure an upsell option.
And here we demonstrate how to configure a cross-sell option.
Where do I find it?
Prices > Products & Services
What does it mean?
Upselling and cross-selling are sales techniques that boost revenue and improve customer satisfaction. Upselling encourages customers to buy a more expensive package, such as a deluxe tour. Cross-selling involves suggesting additional products, like a museum visit, to complement a city tour. These strategies increase revenue and provide a more tailored and satisfying customer experience.
This feature is available on the Palisis webshop, and in this article, we will explain how to set it up. It allows you to offer your customers up to 10 options for up-selling or cross-selling.
What should I do?
Step 1: Configure your upsell and cross-sell options
First, you'll need to define the specific products you want to offer as upsells and cross-sells. This involves selecting which items will be recommended and under what circumstances.
For detailed instructions on how to set up these options, please refer to our dedicated support article here.
Step 2: Activate functionality on your webshop
Once you've configured your upsell and cross-sell options, the next step is to activate this feature so it appears on your live webshop.
Go to Sales channels > Webshop and click the "Edit" button.
Under the "Booking Process" tab, you must enable the "Checkout with Basket" option to offer cross-selling. This is essential for adding other products to the basket.
Here you can also activate/deactivate suggestions for upselling, set the maximum number of suggestions you want (up to 10), and hide the upsell option if a client uses a mobile phone.
Step 3: Add the offer to your webshop
Now that you have configured your upsell and cross-sell options, you need to ensure that these offers are visible on your webshop.
To do this, add the configured offers to your webshop so they are displayed during the booking process.
For detailed, step-by-step instructions, please refer to this article.
In our example, the checkout page, when the user selects the 24-hour ticket, would look like this:
Here, the customer could change the 48 hours ticket by clicking on the “+Change” button:
Or she/he could add the “Ronda tour” to the basket by clicking on the “+Add” button:
For further information on this topic, kindly refer to this article:
https://www.palisis.com/resources/the-power-of-upselling-and-cross-selling-for-tour-operators