Where do I find it?
Account > Billing
What does it mean?
This section explains the charges detailed in your monthly invoice. It encompasses service and usage fees for terminal transactions within the current month. Additionally, it includes service and usage fees calculated based on the gross revenue generated through your Webshop, Box office, and partnering channels during the previous month (from the 1st to the last day of that month).
Important: About fixed and percentage fees. Each invoice item below can be charged as a fixed fee, a percentage-based fee, or a combination of both, depending on your contract. Some customers pay only a fixed fee for a given service, others pay only a percentage, and some pay a fixed fee up to a certain volume threshold with a percentage fee applied beyond that. This applies to every item listed below.
Palisis Back Office Subscription
This is a fixed monthly fee that provides access to Palisis 360 services. The pricing model can combine a fixed fee with a percentage-based fee — the higher the fixed fee, the lower the percentage applied.
On-site fees
On-site fees apply to all terminal transactions, including cash and credit card payments. Depending on your contract, you may pay a percentage fee (e.g., 0.5%), a fixed fee, or a combination of both.
Online fees
Online fees cover Webshop sales. Depending on your contract, these may be charged as a percentage of revenue, a fixed fee, or a combination of both.
Distribution fees and API bookings
Distribution is a separate service primarily involving API-based bookings. Distribution fees are calculated based on transaction volume reported by TourCMS. Depending on your contract, you may pay a fixed fee, a percentage-based fee, or a combination of both.
Partnering and Box Office fees
Partnering fees cover all indirect bookings made through agents and partners.
Box Office fees apply to sales processed by your own staff or partner staff.
Depending on your contract, these can be charged as a percentage of revenue, a fixed monthly fee, or a combination of both.
MarketPay fees
MarketPay fees are invoiced separately from standard Palisis service invoices. You will receive a distinct settlement batch from MarketPay that details:
Transaction volumes
Deductions (e.g., processing fees for payment providers)
This separation ensures operational efficiency and clear visibility into payment processing costs versus platform service fees.
What should I do?
This section explains the charges detailed in your monthly invoice. It encompasses service and usage fees for terminal transactions within the current month. Additionally, it includes service and usage fees calculated based on the gross revenue generated through your webshop, box office, and partnering channels during the previous month (from the 1st to the last day of that month).
How to obtain a detailed breakdown per sales channel
To access a report providing the precise figures included in your invoice for each individual sales channel, please follow these steps:
1. Navigate to Reporting > At a glance.
2. Select the date range corresponding to the previous month. Ensure the booking time filter is applied for this period.
3. Click on the gear icon located within the reporting interface to access the filter and customisation options.
4. Utilise the sales channel filter and the customisation options to generate a detailed breakdown for each channel, as outlined below. First, select the included items as follows:
Then, change the filter selection accordingly:
- Terminal: This category represents direct, on-site sales processed through your terminals. When applying filters, ensure both relevant on-site sales options are selected to capture the complete terminal revenue.
- Webshop: This reflects the total gross revenue generated through all your online sales channels. To view this figure, apply the online sales channel filter. Remember to click ‘Confirm’ after each filter selection.
- Box Office: This category represents the total gross revenue from direct sales made through your box office. Please note that the figures here include both Reservations and Confirmed reservations based on the pre-selected filters.
- Partnering: This section details the gross revenue generated from indirect sales, broken down by each specific sales channel. To view the partnering revenue for each indirect channel, first apply the ‘Indirect’ sales filter.
Subsequently, apply the following sales channel sub-filters:
- Sales channel - Onsite to view the ‘Terminal Ingresos’ (Onsite Revenue).
- Sales channel - Online to view the ‘Webshop Ingresos’ (Online Revenue).
- Sales channel - Boxoffice to view the ‘Box-Office Ingresos’ (Box Office Revenue).
By following these steps, you can generate a comprehensive report that aligns with the figures presented in your monthly invoice for each sales channel.