What does it mean?
Need to change the date of a booking? Whether you're rescheduling a ticket or voucher for a future date or an earlier one, you can do it quickly and easily using your device. This guide will walk you through the step-by-step process to ensure a smooth rescheduling experience.
In this article, you'll learn:
- How to reschedule a ticket or voucher using the device
- The options available for selecting a new date
What should I do?
On the main screen, click on Enter Barcode and activate the function “Get additional barcode information”.
When you scan a ticket, two new buttons will appear in the bottom left corner of the screen. By clicking on the calendar icon, you will be able to reschedule tickets or vouchers to a new date and time. You can choose which tickets in the booking you want to reschedule.
The arrow that appears in the upper left corner allows you to return to the screen to choose the tickets you want to reschedule. It is also possible to close that screen with the close button (X).
Now capacity is displayed for every date and also every event / time slot
After the selection is made, a confirmation message will be shown.
To reschedule and check in at the same time, simply scan the QR code, tap "RESCHEDULE & CHECK-IN", and you're all set. Watch the attached video for a step-by-step guide.
Step-by-step video