What does it mean?
Scanning QR codes and barcodes is a quick and efficient way to check in customers using your device. Whether you're processing bookings, verifying tickets, or managing entry, this guide will walk you through the steps to ensure a smooth check-in process.
In this article, you'll learn:
- How to use your device’s camera or scanner to read QR codes and barcodes.
- Common troubleshooting tips if a scan doesn't work.
What should I do?
If you need to scan tickets or vouchers, you can do so by clicking on the barcode icon just next to the printer icon.
After scanning a valid ticket, you will see the following screen with the date and time of the event (if previously selected), the operation line, the route, the passenger category, the price plan, etc.
If your account is enabled to do so, the option to reschedule and/or check-in will be shown here.
If the passenger's first and last names have been provided, they will also appear at the bottom of the check-in screen.
Check-in successful
Reschedule and check-in
Troubleshooting
You may encounter illegible QR codes/barcodes, which is why you also have the possibility to enter a barcode manually. Click on the three little dots on the top right and choose “Enter Barcode”. This allows you to enter the code manually if needed.