How to issue a reservation

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Boxoffice

 

What does it mean?

The reservation feature provides you with the ability to create unpaid reservations that deduct the according capacity from your tour and can then be turned into a standard booking by adding a payment.

Reservations are processed through BoxOffice.

 

What should I do?

At the moment, a reservation can only be made via BoxOffice. 

You will find the “Make reservation” button at the bottom of the checkout page. By clicking on the button, you will create a reservation, reserving the corresponding capacity.

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Furthermore, if you wish to include a payment link in the email sent to the customer, providing them with comprehensive details about the reservation, simply check the designated checkbox and select the expiration date and time for the payment link.

 

In case you have a notification email entered for the Product in Setup > Product & Services > Edit a Product, then the system will send a notification email to inform about the reservation. 

Additionally, there is an email template for reservations in the Email Templates section. 

 

How does the PDF look?

  1. Headline "Reservation" instead of Voucher/Ticket
  2. The reservation reference is in the “Ticket information”
  3. Watermark of the reservation

 

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How does the new PDF look?

  1. Headline "Reservation" instead of Voucher/Ticket
  2. The reservation reference is in the “Ticket information”
  3. QR code on the top right side to facilitate the process of issuing the ticket on the device.

reservation.PNG

 

How can I search for reservations?

You can search for a reservation in Operations > Tickets & Bookings, just as with bookings.