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How to send emails from my own address

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Sales channels > Online shop Globals

 

What does it mean?

You might want us to send emails from your own email address.
Sending mails from your own address has the advantage that customers or partners can directly answer to tickets in case they have questions about their tickets.

 

What should I do?

In general to send emails it's necessary to have an email server talking the SMTP protocol. For operational reasons, Palisis supports sending of emails from our own Amazon Web Services (AWS) infrastructure only, which guarantees fast and reliable delivery.

For us to be able to send emails from your address, a 3 step process is necessary. To guarantee maximum deliverability and security. You'll need to contact Palisis support to setup sending from your own address.

Please, DO NOT enter the 'Email from' field until you have completed the following steps.

1. You have to add the AWS Simple Email Service (amazonses.com) sender Domain to your Sender Policy Framework (SPF) DNS record.
Sender Policy Framework (SPF) is an email validation standard that's designed to prevent email spoofing. Domain owners use SPF to tell email providers which servers are allowed to send email from their domains.

"v=spf1 include:example.com include:amazonses.com ~all"

2. You have to setup 3 CNAME DNS entries for your domain to enable DomainKeys Identified Mail (DKIM). The Palisis Support team will let you know the corresponding DNS entries, once the setup process has been started.
DomainKeys Identified Mail (DKIM) is a standard that allows senders to sign their email messages with a cryptographic key. Email providers then use these signatures to verify that the messages weren't modified by a third party while in transit.

3. Once the Palisis support team has verified the correct setup, we'll setup your backoffice account to send emails from your own address.

Best practices

We strongly recommend following these best practices:

  1. Add a visible name on the 'Email from' field, it will make the company more approachable, increasing trust and engagement with customers.
  2. Do not use no-reply emails, they can frustrate customers, lead to missed feedback, be flagged as spam, and make the company seem impersonal and less approachable. You can opt for a monitored email, such as info@example.com, so you can answer your customers in case they need to contact you.

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