How to create a "Price" upgrade

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Setup > Products & Services > Prices > Edit price


What does it mean?

The 'Price' upgrade feature allows device and POS sales users to upgrade customer tickets during a check-in or validation scan. The customer’s original ticket is cancelled, and time already spent on the original ticket will be deducted from the upgrade ticket (e.g if a customer upgrades from 24hr > 48hr after 23 hours touring the city, the upgraded ticket will have 25 hours remaining). The feature allows you to configure the upgrade price per passenger and seat category.


What should I do?

In order to create a 'Price' upgrade, you need to go to Setup > Products & Services > Prices > Edit price. As an example, we will create a 48h Hop on Hop off upgrade for our 24h Hop on Hop off tour.

First, create a new 'Price' from the original one you want to upgrade. We will name this one “Upgrade to 48h”. Please, visit the article How to set up 'Prices' for more information.

Then set up the new upgrade 'Price', it is very important to choose the original 'Price' that will be eligible for an upgrade when you click on the search field as shown in the image below. 

When setting up the price, you will set the price as the difference that the customer must pay to upgrade the ticket. That is, if a 24h HoHo is 24 EUR for adults and a 48h HoHo is 32 EUR, this upgraded priceplan will be of 8 EUR for adults as the customer will pay the price difference between these tickets for the upgrade.

At the time of scanning the original ticket barcode on the device, the sales user will be able to click on "Upgrade" , then choose the new upgrade 'Price' and a new ticket will be issued.


When you make an upgrade of a ticket, a new ticket number will be issued, so you will have 2 different ticket numbers in Operations, but it won't create another passenger, only a new ticket for reporting purposes. This new ticket will show the name of the 'Price' upgrade, which is “Upgrade to 48h” in our example.