Where do I find it?
Account > Billing
What does it mean?
In this article, you will learn how to check and download your invoices from your Palisis account.
What should I do?
In the Billing section, you'll find a complete list of all your invoices. For each invoice, you can view the creation date, invoice date, due date, status, and amount. To download an invoice, simply select it from the list and click the 'Download' button. The invoice will then be saved as a PDF file.
This list includes all invoices from July 2025 onwards, which is when we transitioned to our new billing system.
Each invoice is identified by a unique code starting with INV. This is the invoice number, a one-of-a-kind identifier for that specific document. Think of it as a tracking number for your invoice—it helps us keep a clear record of every single one that's been generated. This makes it easier for everyone to track payments, organise financial records, and quickly reference a specific transaction if you have a question.
Important when making a payment
It's essential to include the invoice number whenever you pay your invoice. This simple step ensures your payment is correctly and promptly applied to the right account and invoice. Always use the specific invoice number provided on the document to guarantee a smooth and accurate transaction.
It's important to understand the different dates associated with each transaction. Here is a simple explanation of the three key dates you will see on your invoices.
Creation date
The creation date is the date when the record for the invoice was initially created in our database. In most cases, the creation date and the invoice date are the same. However, if an invoice is backdated or generated through a special process, these dates might be different. The creation date is a behind-the-scenes data point for system records, while the invoice date is the official date used for your billing cycle.
Invoice date
The invoice date is the date on which an invoice is officially created and posted in the system. This is the date when the system generates the invoice for your services. It's the starting point for all other dates and indicates when the billing cycle for that specific invoice has concluded. This date is also used to determine the due date based on your payment terms.
Due date
The due date is the date by which payment for the invoice must be received. This date is calculated based on the invoice date and your specific payment terms.
Anyway, if you need to consult an old invoice, you can click on the **‘View Old Invoices’** button to access them all.
You can also easily filter the list by invoice status to display only your open invoices.
The invoice status can be one of two states:
Open: The invoice has been issued and is still pending payment.
Paid: The invoice has been fully paid.