How to set up "Prices"

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Setup > Products & Services > Prices


What does it mean?

In this section, you can configure the price and validity of your tickets.

You can decide which one of your designed ticket-layouts you want to apply to the ticket and for how long it is valid for. It is possible to create multiple priceplans for each operation line. For example a 24h ticket and a 48h ticket. 

The following can be configured:

  • Prices for each passenger category and sales channel
  • Prices names for the webshop
  • VAT Rate (this setting overrules the VAT rate configured in the operation line)
  • Dynamic pricing, for more information please read How to configure “Dynamic Pricing”
  • Booking and Event date range and days of the week
  • Event relative blackout/booking window
  • Validity
  • Assign a specific ticket layout for device sales


What should I do?

Before creating a new price, you should have already created both the product and the route. After that, click on the 'edit price' button over the relevant product.


To create the price, simply click on one of the highlighted buttons.


Now enter the 'Attributes':

  • Price plan name: it's the ticket name.
  • Limited time: This is the usage time frame, specified in minutes, during which a ticket remains valid after the first checkin. If no minutes are entered below, the ticket is considered not to have been used within a time frame.
    • Limited occassions: how many occassions the ticket will be valid, indicating how many times you permit check-ins for this ticket.
    • Limit to end of day: if you select this option, the ticket will be valid until 23:59h on the same day.
  • Specific usage time frame: if you don't select 'Limited occasions', then you can select this option and you will make your ticket valid for a specific time and date range. For instance, if your ticket is only valid during the month of March, please specify it here.

  • VAT Rate: Select the VAT Rate here. If none is selected, the Product's VAT Rate will be applied.
  • Upgrade from: If this price is an upgrade from another ticket, please choose here the initial priceplan. For example, you already have a 24h priceplan and want to give the ability to upgrade to a 48h ticket. In this case you would create a priceplan "Upgrade from 24h to 48h" and you would choose the 24h priceplan here.

In our example, we have created a '24 hours' ticket valid during 24 hours (1440 min) and limited to a single usage.

Some examples for possible configurations:

  • This ticket is a 24h ticket that is valid for one occasion. So if this ticket has been checked in at 10:00, it is valid for 24h (1440 min) and can be validated up until 10:00 the following day:

  • This ticket is a 24h ticket, valid for one occasion and limited to the end of day. That means, that even if the ticket is valid for 24h and it has been checked in at 10:00, it will only be valid up until 23:59 of the same day it has been checked in. 

  • This ticket is a 3h ticket, valid for 3 occasions, which means, that the ticket can be checked in 3 times and will be valid 3 hours from the moment it has been checked in. 

Afterwards, you can continue with the 'Pricing' tab where you are required to input prices in the 'Price' tab for direct sales and partner sales for each sales channel (MPOS, Boxoffice, API, and Online). Additionally, include any relevant external costs if applicable.


If you wish to set up dynamic pricing, please refer to this article where we explain how to configure it.

How to configure “Dynamic Pricing”


Next, access the 'Date and time' tab and define the valid time ranges:

  • Sales date range: it specifies the duration during which this ticket will be available for purchase.

  • Sales times: if the ticket is only available for sale during a specific time frame of the day, you can enter the range of hours here.

  • Sales date of week: if the ticket id only available for sale during specific days of the week, you can select there the days.


  • Event date range: it determines the timeframe in which the tour/event is actually running.

  • Event times: if the ticket is only available for usage during a specific time frame of the day, you can enter the range of hours here.

  • Event days of week: if the ticket id only available for usage during specific days of the week, you can select there the days.


Next, move on to the 'Ticket layout' tab to configure key aspects related to ticket printing.

  • The "Group Size" feature allows you to specify whether all tickets should be generated and printed separately as individual tickets or, from a certain ticket number onwards, printed on a single ticket or voucher. Leaving the box blank indicates that all tickets in a booking are generated and printed individually. If you enter a number, such as "5", it means that when a booking contains 5 or more tickets, they will be printed on one ticket.
    • Group size device: For tickets sold on the device/terminal
    • Group size online: For tickets sold in the webshop
    • Group size voucher: For vouchers sold on the device
    • Group size boxoffice: For tickets sold in the boxoffice
  • Print ticket exchange on check-in: if enabled, a ticket will be printed upon voucher redemption.
  • Print check-in confirmation: if enabled, a check-in confirmation will be printed each time you check in the ticket.
  • Ticket Layout Assignment: select a ticket layout previously created (How to configure the 'Ticket/Receipt/Voucher Layout') and click on the '+' button. You can either have an individual layout for each passenger - and seat category or use the same one for all. In this example, one 'Ticket' layout has been applied to all categories.


Finally, you can enter a different name for the ticket in each language available on your webshop.