First of all, thank you for your trust and congratulations on your new Self Service Terminal.
What should I do
Please follow the steps below to put it into operation your new Palisis Self Service Terminal.
- Open the kiosk by turning the two levers on the sides.
- Plug in the LAN cable at the locations indicated.
- Plug in power cable
- Switch on multiple socket inside the kiosk
- Close the kiosk
- Open the Palisis app
- Log in via 'Start Ticketing
You are ready to go!
If you have any questions, please do not hesitate to contact our support team here.
Troubleshooting
Scanner issues
If you're experiencing problems with the scanner, please perform the following steps:
From the Start Ticketing screen, click the gear icon.
Select 'Config scanner'.
Choose your scanner from the list (e.g., Zebra).
Scan the configuration barcode.
Printer issues
If your printer isn't working correctly, please follow these steps:
For USB Printers:
Ensure the USB cable is securely plugged in. Do not switch USB ports.
Check that there's a paper roll inside and correctly positioned.
Verify the printer is turned on and the blue indicator light is illuminated.
For Star Micronics printer models, a constant red and blue LED illumination typically indicates that the printer cover is not properly closed. This will prevent the printer from operating and printing.
Link:
For Bluetooth Printers:
Confirm the Bluetooth connection is active and stable.
For both USB and Bluetooth printers:
- Once you've checked these physical connections and power, exit the self-service screen using the method described previously. Then, from the Start Ticketing screen, click the gear icon and select 'Conf. Printer'.
- Choose your printer connection type (Bluetooth or USB), select your printer from the list, and finally, click 'Check Printer'.
- Ideally, all items displayed should be green. If any are red, this indicates where further action is required.
If the printer still does not print, then contact our support team here.