ELO Multi-Component Terminal - Inicial setup

First of all, thank you for your trust and congratulations on your new Self Service Terminal.

Please follow the steps below to put it into operation.

What's inside

Inside the parcel of your new ELO Multi-Component self-service terminal you will find 5 components, which together form your terminal. Those are:

• 1x ELO Touchscreen Monitor
• 1x Payment Terminal Verifone V400c Plus
• 1x Star Micronics Printer
• 1x Gryphon Handgun Scanner
• 1x Fellowes Monitor Stand

What should I do 

Please follow the steps below to put it into operation. 

Important: While doing so, make sure to connect those components to each other, which are labelled the same number. That is, all labelled “1” come together, all labelled “2” come together, etc.

1. Fix the Fellowes Monitor Stand to your desk
2. Mount the ELO Touchscreen Monitor onto the Monitor Stand.
3. Plug the Gryphon Handgun Scanner into the USB port on the backside of the Touchscreen Monitor.
4. Connect the ELO Touchscreen Monitor to a power outlet and start it up.
5. Connect the Star Micronics Printer to a power outlet and start it up.
6. Connect the Payment Terminal (Verifone V400c Plus) to a power outlet - it will automatically start itself up.

Now that you have positioned all components the way you want to use them, and powered everything up, we can proceed with making a test transaction.

Please open the Palisis App on the ELO Touchscreen Monitor and log into the app.

Proceed with making a sale. As all components have been pre-setup and tested at our warehouse, all components should already work together: When making a credit card sale, the payment terminal should open the payment interface automatically, and on successful payment, the printer should already print your ticket.

If you encounter any issues during setup, please contact our Support team here.

Troubleshooting

Scanner issues

If you're experiencing problems with the scanner, please perform the following steps:

1. From the Start Ticketing screen, click the gear icon.

2. Select 'Config scanner'.

3. Choose your scanner from the list (e.g., Zebra).

4. Scan the configuration barcode.

Printer issues

If your printer isn't working correctly, please follow these steps:

For USB Printers:

• Ensure the USB cable is securely plugged in. Do not switch USB ports.

• Check that there's a paper roll inside and correctly positioned.

• Verify the printer is turned on and the blue indicator light is illuminated.

For Star Micronics printer models, a constant red and blue LED illumination typically indicates that the printer cover is not properly closed. This will prevent the printer from operating and printing.
Link:

https://starmicronics.com/help-center/knowledge-base/how-do-i-read-the-error-status-or-led-codes-for-my-star-micronics-printer/?srsltid=AfmBOoosjKh6FfdGzf9IAGxJJFOsGcJ7_5_0r1Hjm8w9GiXcJ5lbtPD2

For Bluetooth Printers:

• Confirm the Bluetooth connection is active and stable.

For both USB and Bluetooth printers:

• Once you've checked these physical connections and power, exit the self-service screen using the method described previously. Then, from the Start Ticketing screen, click the gear icon and select 'Conf. Printer'.

• Choose your printer connection type (Bluetooth or USB), select your printer from the list, and finally, click 'Check Printer'.

• Ideally, all items displayed should be green. If any are red, this indicates where further action is required.

If the printer still does not print, then contact our Support team here.