Where can I find it?
Sales channels > Self Service
What does it mean?
The Palisis Self-Service terminal complements your onsite sales team highly efficiently. It sells 24/7/365 in all weather conditions. This terminal covers many of your labour-intensive procedures, such as card and mobile wallet sales, redemptions, and check-ins.
It also doubles as a customer information display. Between sales, the screen can be used to advertise your own or third-party services.
Once you log into the device, you are redirected to the self-service webshop, which should be set up according to the instructions below.
What should I do?
How to configure the self-service terminal
Below, we will explain how to configure each setting and its meaning. Please contact our support team if you need further assistance.
First of all, you need to create an online self-service channel. To do this, navigate to Sales channels > Self Service and click the “+ New SST” button.
After that, enter a name for your self-service terminal, in our example, “demoss,” and then activate the channel. A new online self-service channel will be created afterwards.
Then, you need to enable the self-service design. To do this, click on the “edit” icon, navigate to Attributes > Layout and Color and allow the “Reduced layout (self-service)” attribute.
After that, the self-service online channel, in our case https://demoss.palisis.com/, will display this look and field, allowing you to continue with the configuration.
In the Layout and Colour tab, you can configure more settings:
|
Attributes |
Description |
|---|---|
|
pit.desktop.header.logo |
You can upload a logo to the header pit, and desktop |
|
header.image |
You can upload an image on the header |
|
pit.desktop.wave.color1 |
Here, you can define the first wve colour |
|
pit.desktop.wave.coor2 |
Here, you can define the second-wave color |
|
Main background page |
The primary colour of your shop. |
|
MainMground shop |
The main colour of the “Book” buttons |
|
Select and cart colour |
Colour of the main offers' background and colour of the selected items (number of tickets, date, time, etc.). |
|
calendar and action colour |
The calendar's non-selected dates are coloured, as are the backgrounds for the tickets, checkout, time options, etc. |
|
Hover action color |
Action button colour on mouse hover. |
|
Primary font colour |
Colour of the main text |
|
Secondary font color |
Colour of the dates in the calendar and departure times |
|
Tertiary font color |
Colour of the text of the call to action buttons or links (BOOK, NEXT, BACK, back arrow, cart icon, etc. |
|
Disabled Button Color |
Background Color of a disabled button (e.g. “BOOK NOW” Button when is not clicked) |
|
Reduced layout (self-service) |
This option needs to be enabled. |
For example, here you can see a logo (MACAAN), and image and also 2 different colours for the waves (blue and purple):
Next, go to the Booking Process tab, where you can configure some settings:
|
Attributes |
Description |
|---|---|
| pit.desktop.offerListColumns |
|
|
pit.desktop.offerListColumnsFullWidth |
|
|
Claim action on download hidden |
You can hide the “My bookings” button on the checkout screen. We recommend hiding this action. |
|
Calendar show departures |
If enabled, the calendar will display coloured icons to display the capacity. More information here. |
|
pit.desktop.calendarShowFromPrice |
If it's enabled, the calendar will show the from-price per date. More information here. |
Next, go to the Self-service tab and enable the relevant settings according to your needs.
The calendar view is also customizable. For that, go to the Calendar tab:
|
Attributes |
Description |
|---|---|
|
Timetable show upcoming only |
Should the next few upcoming events be displayed or not. |
|
pit.desktop.timetableShowUpcomingOnly
|
Yes - The device only shows the upcoming events, not the calendar. We recommend this for the self-service. No - Default value, the device also shows the calendar |
|
Timetable upcoming value |
How many upcoming events should be displayed? |
|
Timetable auto upcoming if few events |
The timetable will show automatically if there are less than three events in the next three months. |
|
Timetable if few threshold |
You can choose the threshold from when the whole timetable should be displayed. |
|
Event preload (month) |
How many months ahead can customers book a tour online? If you enter 12, customers can book the tour 12 months into the future. |
Next, go to the Sorting tab to configure three options: ordinal, name or none.
- Ordinal: It will take the manual sorting from the BackOffice. You can sort the objects manually, ordinal will take this sorting.
- Name: Alphabetical order of the names.
- None: The order in which the objects have been created.
|
Attribute |
Description |
|---|---|
|
Sort option passenger category |
Decide how the passenger category should be sorted. |
|
Sort option seat category |
Decide how the seat category should be sorted. |
|
Sort option priceplan |
Decide how the priceplan should be sorted. |
|
Sort option offer |
Decide how the offers should be sorted. |
|
Sort option summary |
Decide how the summary should be sorted. |
Next, navigate to the Branding and Social tab, where you can configure Google Analytics for your self-service:
|
Attribute |
Description |
|---|---|
|
Google Analytics E-commerce enabled |
Enable Google Analytics E-commerce. Per default, it is disabled. |
|
Google Analytics Domains |
Comma-separated list of Google Analytics Domains. |
|
Google Tag Manager ID |
Activate Google Tag Manager by setting a tag manager ID (The tag is directly loaded into the index file, not injected by javascript async.) |
|
Anonymize IP for Google Tag Manager and Analytics |
Enable → The customer's real IP is anonymized and not sent to Google. |
Next, continue with the Layout /Fonts tab, where you can change the default fonts:
|
Attribute |
Description |
|---|---|
|
pit.newdesktop.fontMainUrl |
You can change the primary font, here you need to enter a URL code. I.e. for Pacifico: https://fonts.googleapis.com/css?family=Pacifico. |
|
pit.newdesktop.fontMainFamily |
Besides the primary font URL, you also need to enter the name of the font. I.e. for Pacifico: Pacifico. |
|
pit.newdesktop.fontBoldUrl |
You can change the bold font, here you need to enter a URL code. I.e. for Pacifico: https://fonts.googleapis.com/css?family=Pacifico. |
|
pit.newdesktop.fontBoldFamily |
Besides the bold font URL, you must also enter the font's name. I.e. for Pacifico: Pacifico. |
After that, go to the Integration tab:
|
Attribute |
Description |
|---|---|
|
Force locale (Locale code e.g. "en"-English) |
Normally, the shop adjusts the language to the browser's IP address. If you enter en, the shop will always be displayed in English no matter the IP (this does not work for iFrame). |
|
Remove Locale from Header (List of codes e.g. "es, fr, it") |
You can remove languages from the header. You must use the shortcut. |
|
List of Languages e.g. en=English,de=Deutsch,... |
You can add certain languages. But only languages that the Palisis System assists. |
|
Zero allowed enabled |
It allows bookings for price 0 |
|
Date format |
Define the date format to fit your location |
|
Time format |
Define time format to fit your location |
|
Date Time format |
Define date/time format to fit your location |
There are also some configurable labels in the Localization tab:
A detailed description and examples of each label can be found here.
|
Attribute |
Description |
|---|---|
|
Label Self-Service Inactive |
Default - “Inactive Session” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Inactive”. |
|
Label Self-Service Booking process timeout message |
Default - “Due to inactivity, we’ll close the booking process in X seconds” You can change this text, it’s displayed on Figure 2 like “Label Self-Service Booking process timeout message”. |
|
Label Self-Service Proceed booking |
Default - “Proceed booking” You can change this text, it’s displayed on Figure 2 like “Label Self-Service Proceed booking”. |
|
Label Self-Service Cancel |
Default - “Cancel” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Cancel”. |
|
Label Self-Service Confirm timeout message |
Default - “Due to inactivity, we’ll close the booking confirm in X seconds”. You can change this text; it’s displayed in Figure 1 as a “Label Self-Service Confirm timeout message.” |
|
Label Self-Service Extend |
Default - “Extend” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Extend”. |
|
Label Self-Service Close now |
Default - “Close” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Close now”. |
Next, navigate to the Self-service Terminal tab:
|
Attribute |
Description |
|---|---|
|
Self-Service Terminal ID |
This option needs to be enabled. Yes - This webshop is displayed on the self-service terminal. No (Default) - This webshop is not displayed on a self-service terminal |
|
Payment running message |
Message to inform the user about the payment process. It can differ for every language, e.g. “The payment is in progress. Please follow the instructions on the payment terminal.” |
|
Header iframe url |
You can insert here a URL to be displayed on the header |
|
Header iframe height |
The header iframe height can be defined here in pixels |
|
Footer iframe url |
You can insert here a URL to be displayed on the footer |
|
Footer iframe height |
The footer iframe height can be defined here in pixels |
|
Hide PDF Download |
Yes - Hide the link to download your PDF tickets after the booking No - Default value, link available to download the PDF |
|
Passenger data disabled |
Yes - Hide the passenger data fields on the checkout screen No - Default value, you can enter the passenger data on the checkout |
|
Booking process timeout |
After X seconds of inactivity while booking, the device shows a message, and the user should select “Proceed booking” or “Cancel” within X seconds. By default, it is not active. |
|
Booking checkout timeout |
After this number of seconds of inactivity on the last page, “Download your tickets!” the device shows a pop-up of “Inactive session”, and the user should select “Extend” or “Close now”. By default it is not active. |
|
Timeout |
After the first pop-up message of inactivity, the system will close the booking process after this number of seconds of inactivity. |
|
Self-Service Thermo print |
Yes - if there is a thermo printer connected to the device No - default value, there isn’t thermo printer connected |
|
pit.desktop.selfservice.printer.error.block |
Yes - It checks internally the status of the printer and it shows an error in case there is any failure. No - Default value: the device does not check the printer's status. |
|
Hide Terms & Conditions Checkbox |
Yes - Hide the “Terms & Conditions” checkbox on the checkout screen No - Default value, “Terms & Conditions” checkbox is displayed |
|
Skip checkout view |
Yes - If it’s enabled together with the following settings:
Then, the checkout view is skipped. No - Default value, the checkout page is displayed |
|
Auto Select Today |
Yes - Today is auto-selected in the calendar. It only applies if the “Reduced layout” setting is yes. No - Default value: the user must manually select a date on the calendar. |
Example
The self-service screen will display this message if the customer is inactive during the process:
How to log in
The Palisis webshop will be automatically open just after clicking on the “Start Ticketing” button.
How to log out
The device is protected from logging out of the app, so you need to scan this QR on the scanner to log out of the Palisis app.