How to setup the self service terminal

Blanca Castillo
Blanca Castillo
  • Updated

What does it mean?

The Palisis Self Service terminal complements your onsite sales team in a highly efficient way. It sells 24/7/365 in all weather conditions. This terminal covers a lot of your labour-intensive procedures like card and mobile wallet sales, redemptions, check-ins.

It also doubles as a customer information display, between sales the screen can be used to advertise your own or third party services.

Once you log into the device you are redirected to the self-service webshop, that should be setup according to the following instructions.

Where can I find it?

The self service terminal can be setup by going to Configuration > Sales channels > Online-shop (Desktop) > then select your webshop and click on the two dots button and finally go to “Self-Service Terminal”.

Apart from those, there are other settings related to the Self Service Terminal:

Configuration > Sales Channel > Online-Shop (Desktop)> Layout and Color

Configuration > Sales Channel > Online-Shop (Desktop)> Timetable

Configuration > Sales Channel > Online-Shop (Desktop)> Localization

 

What should I do?

How to configure the webshop

We will explain below how to configure every setting and what they mean. Please, contact our support team if you need further assistance.

Configuration > Sales channels > Online-shop (Desktop) > Self-Service Terminal

Setting Description
Self-Service Terminal This option needs to be enabled.
Payment running message Message to inform the user about the payment process. It can be different for every language, e.g. “The payment is in progress. Please follow the instructions on the payment terminal.”
Header iframe url You can insert here an URL to be displayed on the header
Header iframe height The header iframe height can be defined here, in pixels
Footer iframe url You can insert here an URL to be displayed on the footer
Footer iframe height The footer iframe height can be defined here, in pixels
Hide PDF Download

Yes - Hide the link to download your PDF tickets after the booking

No - Default value, link available to download the PDF

Passenger data disabled

Yes - Hide the passenger data fields on the checkout screen

No - Default value, you can enter the passenger data on the checkout

Booking process timeout After this number of seconds of inactivity while booking, the device shows a message and the user should select “Proceed booking” or “Cancel” within X seconds. By default it is not active.
Booking checkout timeout After this number of seconds of inactivity on the last page “Download your tickets!”, the device shows a pop-up of “Inactive session” and the user should select “Extend” or “Close now”. By default it is not active.
Timeout After the first pop-up message of inactivity, the system will close the booking process after this number of seconds of inactivity.
Self-Service Thermo print

Yes - if there is a thermo printer connected to the device

No - default value, there isn’t thermo printer connected

pit.desktop.selfservice.printer.error.block

Yes - It checks internally the status of the  printer and it shows an error in case there is any failure.

No - Default value, the device does not check the status of the printer.

Hide Terms & Conditions Checkbox

Yes - Hide the “Terms & Conditions” checkbox on the checkout screen

No - Default value, “Terms & Conditions” checkbox is displayed

Skip checkout view

Yes - If it’s enabled together with the following settings:

  • Passenger data disabled
  • Hide Terms & Conditions Checkbox

Then the checkout view is skipped. 

No - Default value, the checkout page is displayed

Auto Select Today

Yes - Today is auto selected in the calendar. It only applies if the “Reduced layout” setting is yes.

No - Default value, the user has to manually select a date on the calendar.

 

Configuration > Sales Channel > Online-Shop (Desktop)> Layout and Color

Setting Description
Reduced layout

Yes - The webshop layout is more appropiate for a large screen. The fonts and buttons sizes displayed are larger than on the standard layout. 

No - Default value, the standard webshop layout.



Configuration > Sales Channel > Online-Shop (Desktop)> Timetable

Setting Description
Timetable show upcoming only

Yes - The device only shows the upcoming events, it does not show the calendar

No - Default value, the device also shows the calendar

 

Configuration > Sales Channel > Online-Shop (Desktop)> Localization

Setting Description
Label Self-Service Inactive

Default - “Inactive Session”

You can change this text, it’s displayed on Figure 1 like “Label Self-Service Inactive”.

Label Self-Service Booking process timeout message

Default - “Due to inactivity we’ll close the booking process in X seconds”

You can change this text, it’s displayed on Figure 2 like “Label Self-Service Booking process timeout message”.

Label Self-Service Proceed booking

Default - “Proceed booking”

You can change this text, it’s displayed on Figure 2 like “Label Self-Service Proceed booking”.

Label Self-Service Cancel

Default - “Cancel”

You can change this text, it’s displayed on Figure 1 like “Label Self-Service Cancel”.

Label Self-Service Confirm timeout message

Default - “Due to inactivity we’ll close the booking confirm in X seconds”.

You can change this text, it’s displayed on Figure 1 like “Label Self-Service Confirm timeout message”.

Label Self-Service Extend

Default - “Extend”

You can change this text, it’s displayed on Figure 1 like “Label Self-Service Extend”.

Label Self-Service Close now

Default - “Close”

You can change this text, it’s displayed on Figure 1 like “Label Self-Service Close now”.

 

Figure 1

 

Figure 2

 

How to log in

The Palisis webshop will be automatically open just after clicking on the “Start Ticketing” button.

 

How to log out

The device is protected from logging out of the app, so you need to scan this QR on the scanner to log out of the Palisis app.