Where can I find it?
You can find the settings in different locations:
Sales channels > Webshop > Edit > Attributes > Booking Process
Sales channels > Webshop > Edit > Attributes > Layout And Color
Sales channels > Webshop > Edit > Attributes > Calendar
Sales channels > Webshop > Edit > Attributes > Localization
Sales channels > Webshop > Edit > Attributes > Self-service Terminal
What does it mean?
The Palisis Self-Service terminal complements your onsite sales team in a highly efficient way. It sells 24/7/365 in all weather conditions. This terminal covers a lot of your labor-intensive procedures like card and mobile wallet sales, redemptions, check-ins.
It also doubles as a customer information display, between sales the screen can be used to advertise your own or third-party services.
Once you log into the device you are redirected to the self-service webshop, which should be set up according to the following instructions.
What should I do?
How to configure the webshop
We will explain below how to configure every setting and what they mean. Please, contact our support team if you need further assistance.
First of all, you need to enable the self-service design on the webshop. To do this, navigate to Sales channels > Webshop > Edit your webshop > Attributes > Layout and Color and enable the “Reduced layout (self-service)” attribute.
After that, the webshop will display this look and field, allowing you to continue with the configuration.
Next, go to the Self-service tab and enable the relevant settings according to your needs. Here, we explain the function of each attribute. Navigate to Sales Channel > Webshop > Edit your webshop > Attributes > Self-service Terminal
| Attribute | Description |
|
Self-Service Terminal ID |
This option needs to be enabled- Yes - This webshop is displayed on the self-service terminal. No (Default) - This webshop is not displayed on a self-service terminal |
|
Payment running message |
Message to inform the user about the payment process. It can be different for every language, e.g. “The payment is in progress. Please follow the instructions on the payment terminal.” |
|
Header iframe url |
You can insert here an URL to be displayed on the header |
|
Header iframe height |
The header iframe height can be defined here, in pixels |
|
Footer iframe url |
You can insert here an URL to be displayed on the footer |
|
Footer iframe height |
The footer iframe height can be defined here, in pixels |
|
Hide PDF Download |
Yes - Hide the link to download your PDF tickets after the booking No - Default value, link available to download the PDF |
|
Passenger data disabled |
Yes - Hide the passenger data fields on the checkout screen No - Default value, you can enter the passenger data on the checkout |
|
Booking process timeout |
After this number of seconds of inactivity while booking, the device shows a message and the user should select “Proceed booking” or “Cancel” within X seconds. By default it is not active. |
|
Booking checkout timeout |
After this number of seconds of inactivity on the last page “Download your tickets!”, the device shows a pop-up of “Inactive session” and the user should select “Extend” or “Close now”. By default it is not active. |
|
Timeout |
After the first pop-up message of inactivity, the system will close the booking process after this number of seconds of inactivity. |
|
Self-Service Thermo print |
Yes - if there is a thermo printer connected to the device No - default value, there isn’t thermo printer connected |
|
pit.desktop.selfservice.printer.error.block |
Yes - It checks internally the status of the printer and it shows an error in case there is any failure. No - Default value, the device does not check the status of the printer. |
|
Hide Terms & Conditions Checkbox |
Yes - Hide the “Terms & Conditions” checkbox on the checkout screen No - Default value, “Terms & Conditions” checkbox is displayed |
|
Skip checkout view |
Yes - If it’s enabled together with the following settings:
Then the checkout view is skipped. No - Default value, the checkout page is displayed |
|
Auto Select Today |
Yes - Today is auto selected in the calendar. It only applies if the “Reduced layout” setting is yes. No - Default value, the user has to manually select a date on the calendar. |
The calendar view is also customizable, for that, you can go to Sales Channel > Webshop > Edit your webshop > Attributes > Calendar
| Setting | Description |
| Timetable show upcoming only |
Yes - The device only shows the upcoming events, it does not show the calendar No - Default value, the device also shows the calendar |
There are also some configurable labels in Sales Channel > Webshop > Edit your webshop > Attributes > Localization
| Setting | Description |
| Label Self-Service Inactive |
Default - “Inactive Session” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Inactive”. |
| Label Self-Service Booking process timeout message |
Default - “Due to inactivity we’ll close the booking process in X seconds” You can change this text, it’s displayed on Figure 2 like “Label Self-Service Booking process timeout message”. |
| Label Self-Service Proceed booking |
Default - “Proceed booking” You can change this text, it’s displayed on Figure 2 like “Label Self-Service Proceed booking”. |
| Label Self-Service Cancel |
Default - “Cancel” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Cancel”. |
| Label Self-Service Confirm timeout message |
Default - “Due to inactivity we’ll close the booking confirm in X seconds”. You can change this text, it’s displayed on Figure 1 like “Label Self-Service Confirm timeout message”. |
| Label Self-Service Extend |
Default - “Extend” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Extend”. |
| Label Self-Service Close now |
Default - “Close” You can change this text, it’s displayed on Figure 1 like “Label Self-Service Close now”. |
How to configure the offer
Apart from that, there are 2 configurable attributes on the offer level:
- Display the offers in different columns
pit.desktop.offerListColumns
- Display the offer’s picture in full width mode
pit.desktop.offerListColumnsFullWidth
Example
The self-service screen will display this message if the customer is inactive during the process:
How to log in
The Palisis webshop will be automatically open just after clicking on the “Start Ticketing” button.
How to log out
The device is protected from logging out of the app, so you need to scan this QR on the scanner to log out of the Palisis app.