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Onboarding Backoffice
How to configure "Passenger Categories"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Account > Prod...
How to configure "Seat categories"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Account > Prod...
How to set up "Routes"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Setup > Prod...
How to set up "Prices"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Setup > Produc...
How to set up "Merchandise"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Setup > Mercha...
How to create "Packages"
ℹ️ Discover our new feature, AI Translation. Check out the details in this support article to learn more! Where do I find it? Setup > Package...
How to use the "Dashboards" report
Where do I find it? Reporting > Dashboards What does it mean? In this section, you can find a visual representation of key metrics and data...
How to log in to your Backoffice
Video In this video, we'll show you how to log in to the backoffice. Where do I find it? First thing you will see when you enter the domain...
How to enable the Two-Factor authentication (2FA)
Videos In this video, you can learn how to enable two-factor authentication. Below, we demonstrate how you can log in using two-factor authen...
How to reset your password
Video In this video, we'll walk you through the process of resetting your password. What should I do if I do not remember the passw...
Exploring the new backoffice menu
Video In this video, we walk you through all the menu options and explain each one. Where do I find it? The menu is located in the right ...
How to configure new Users ("User Management")
Videos Here, we illustrate how to create new users. Learn more about special permissions in the next video. Where do I find it? Ac...
How to set up "Countries"
Where do I find it? Account > Geography & Locations > Countries What does it mean? Countries are the second level of the geographic segment...
How to set up "Areas"
Where do I find it? Account > Geography & Locations > Areas What does it mean? Areas are the third level of the geographic segmentation cap...
How to set up "Waypoints"
Where do I find it? Account > Geography & Locations > Waypoints What does it mean? Waypoints are part of an area, which again is part of ...
How to configure "Currencies"
Where do I find it? Account > Payments & Currencies > Currencies What does it mean? Currencies represent the payment currencies you are a...
How to configure "Payment Accounts"
Where do I find it? Account > Payments & Currencies > Payment Accounts What does it mean? Your payment accounts define the payment method...
How to configure "Business Units"?
Video In this video, we’ll guide you through the process of creating the Business Units and Taxation sections. Where do I find it? Account ...
How to configure VAT Numbers and VAT Rates?
Video In this video, we’ll guide you through the process of creating the Business Units and Taxation sections. Where do I find it? Account ...
How to set up your Company Branding in the Back Office
Video In this video, we demonstrate how to set up your company branding. Where can I find it? Account > Layouts & Design > Branding What...
How to configure the "Ticket/Receipt/Voucher Layout"
Where can I find it? Account > Templates > Ticket Templates What does it mean? Ticket/Receipt/Voucher Layouts define what your printed tick...
How to configure "Email templates"
Video Where do I find it? Account > Templates > Email Templates What does it mean? With this functionality, we can influence the text and ...
How to configure your PDF Templates
Where do I find it? Account > Templates > PDF Templates What does it mean? PDF templates are used to create the tickets and receipts for ...
How to configure "Capacity templates"?
Videos In this video, we demonstrate how to create capacity templates. And here, we show you how to set up capacity alerts. Where do I f...
How to configure "Contact management"
Where do I find it? Account > Contact Management What does it mean? This information is displayed on every Ticket sold over BoxOffice, WebS...
How to download my Palisis Marketpay settlements?
Video In this video, you'll learn where to find your Marketpay settlements and how to download them. Where do I find it? Account > Market...
How to set up "Pick-Up Routes"
Where do I find it? Setup > Products & Services > Pick-Ups What does it mean? If you offer a pick-up service to your customers you can crea...
How to set up "Products"
Where do I find it? Setup > Products & Services > Products What does it mean? This feature is the first step to displaying your offers prop...
How to set up the "Calendar" for your Products & Services
Where do I find it? Setup > Products & Services > Calendar What does it mean? 'Calendar' is where you can set the start and end time of you...
How to setup "3rd party products"
Video In this video, we walk you through the process of creating third-party products with external reference batches. Where do I find it? ...