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Video tutorial - Bundles
Video Transcript Hi, everybody, my name is John. I'm the head of support at Palisis, and this is a quick introduction to Bundles. Now, ...
How to download my Palisis Marketpay settlements?
Where can I find it? Homepage > Palisis account name > Marketpay What does it mean? We understand the importance of streamlined reconciliati...
How to add an unsubscribe link to your marketing emails
Where do I find it? Account > Templates > Email Templates What does it mean? Our scheduled email feature empowers you to seamlessly engage ...
How to add the pickup point information on the reservation PDF Template?
Where do I find it? Configuration > PDF Templates > Invoice What does it mean? By default, the Invoice PDF template does not include any in...
How to add a payment link to the email template?
Where do I find it? Configuration > Email Templates > Reservation What does it mean? It's possible to confirm a reservation online and proc...
How to redeem a voucher on the backoffice
Where do I find it? Operation > Search Tickets > Booking screen What does it mean? This article aims to explain how to redeem a voucher on t...
How to send redemptions to TourCMS via upstream
What does it mean? Let's start talking about TourCMS upstream, which is a functionality to send bookings from Palisis (created in Palisis) to ...
How to use the email and PDF tokens
What does it mean? Tokens are generally used for personalized customer emails, they are placeholders for dynamic content. Here you can find th...
How to configure “Dynamic Pricing”
What does “Dynamic pricing” mean? Dynamic pricing is a way for businesses to adjust their prices based on market demand. This is often used by...
How to configure your PDF Templates
What does it mean? PDF templates are used to create the tickets and receipts for the BoxOffice and Webshop . Initially you will see a set of ...
How to setup scheduled emails
Where do I find it? Configuration > Email Templates What does it mean? The scheduled emails provide you with the ability to communicate with...
How to use the Booking Screen
In this article we will explain all the information you can get from the booking screen. First of all we will need a booking ID which can be d...
How refunds behave
What does it mean? When a refund is performed, the system reduces the count of passengers and tickets when a ticket is refunded at 100% of it...
Aktualisierung der deutschen Kassensicherungsverordnung auf Fiskaly V2
Neuerungen zu Fiskaly / Erweiterte Einführung Im Jahr 2016 hat Deutschland ein Gesetz zum Schutz vor Manipulationen von elektronischen Aufzeic...
How to assign a device to a partner
What does it mean? This feature allows you to assign a certain device to a certain partner, so all the bookings sold would be saved as Externa...
How to setup the automatic deletion of passengers data
Where do I find it? Operation > Search Tickets > Booking details What does it mean? According to the General Data Protection Regulation (GDP...
How to enable the new PDF layout
What does it mean? Palisis has created a new, more modern and sleek PDF-ticket for your direct and indirect sales through the Palisis webshop ...
How to create a Palisis MarketPay merchant account
What does it mean? Palisis MarketPay is a new functionality that allows you to accept payments and issue refunds online. All you have to do is...
How to set up the Norwegian Cash Register Fiscal Standard
Introduction The Norwegian Cash Register Blackbox is a service provided by Palisis in cooperation with an external entity in order to be fisca...
How to create a priceplan upgrade
What does it mean? The priceplan upgrade feature allows device and POS sales users to upgrade customer tickets during a check-in or validation...
How to use the "Data export" report
Where can I find it? Reports & Analysis > Data export What does it mean? The 'Data Export' section is quite similar to the 'At a Glance'. Yo...
How to use the Credit Card (Partner) payment account?
Where do I find it? Partnering > Partner Management > BOXOFFICE CC What does it mean? This functionality allows your sales agents to use yo...
How to upload reports to your FTP server
What does it mean? This feature allows you to automatically upload reports (Public Reports and My Reports) to your FTP server. This tool is es...
TourCMS upstream integration
What does it mean? Let’s start with a bit of background on the integration between Palisis and TourCMS. The most common and well-known integra...
How to redeem a no-show voucher?
Where do I find it? Operation > Search Tickets > Booking screen What does it mean? This article aims to explain the 'No-show' functionality ...
How to setup the internal booking notes
Where do I find it? Transportation > Operation Lines What does it mean? In this article, we will explain how to add internal notes to a book...
How to find a refund
Where do I find it? Cash Management What does it mean? Generally, a refund will be part of the same cash settlement as the original booking,...
How to add pick-up points exceptions
In this article we explain how to close or block a pick-up point for a certain event. What does it mean? Just as you can close an event due t...
How to set a pickup point with a blackout period
Where do I find it? In Configuration > Transportation > Pick-up Route What does it mean? If your operation line runs with a pick-up route wh...
How to dowload your invoices
Where do I find it? In your account name (on the top right side of the backoffice) > Billing Only a backoffice admin user is able to access t...