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Android devices in general
How to configure an external printer and / or credit card reader
What does it mean? You can connect an external printer and/or credit card reader to your phone for use with the Palisis app. This allows you t...
How to reschedule for a different date?
What does it mean? Need to change the date of a booking? Whether you're rescheduling a ticket or voucher for a future date or an earlier one, ...
How to redeem vouchers
What does it mean? Redeeming vouchers on your device is a simple process that allows you to validate and apply vouchers quickly during check-i...
How to scan QR codes and barcodes for check-in
What does it mean? Scanning QR codes and barcodes is a quick and efficient way to check in customers using your device. Whether you're process...
How to change the colours on the device screen
Where do I find it? 3 dots button > THEME SWITCH What does it mean? In this article, we’ll guide you through the process of changing the co...
How to validate tickets using a device
What does it mean? Ticket validation is the process of scanning a ticket’s QR code to confirm whether it is still valid. This is particularly ...
How to find the last booking on the device
Where do I find it? 3 dots button > ENTER BARCODE What does it mean? The "Find Last Booking" feature allows you to quickly display the most...
How to capture passenger data on the device
Where do I find it? Screen at the end of the booking process. What does it mean? The Palisis app enables you to capture and save customer i...
How to update the Palisis app version
Where do I find it? You can check the current Palisis app version installed on your devices on the ‘Start Ticketing’ screen. What does it m...
Most important changes in app version 4.64.X
What does it mean? In this article, we will walk you through the new features introduced in version 4.64.0 of our app for Palisis devices and ...
How to view sales user commissions on the app
Where do I find it? Three dots button > SALES COMMISSION What does it mean? This feature lets sales users view their sales goals, commissio...
How to use the manifest list on the device
What does it mean? This feature allows you to view the manifest lists (list of checked-in / not checked-in customers) in real-time on the devi...
How to search for a booking on the device
Where do I find it? 3 dots button > BOOKING SEARCH What does it mean? This feature allows you to search bookings on a device by customer name...
How to add an external reference to a cash settlement
What does it mean? This feature allows you to link every cash settlement closed on a device with a reference also linked with the safe bag. T...
How to redeem a Welcome Berlin card
What does it mean? Palisis is integrated with VisitBerlin and the portable devices can redeem the "Berlin Welcome card". What should I do? S...
How to redeem a Go City card
What does it mean? Go City Card (https://gocity.com/en-us) is an activity destination pass that operates in different destinations along the w...
How to upload the logs from an Android device
Where can I find it? Start Ticketing screen > Gear icon What does it mean? Log files contain detailed records of all actions performed withi...