Generally, a refund will be part of the same cash settlement as the original booking, as long as the sales user hasn’t changed.
However, if a different sales user issues a refund, then the refund could be placed in a different cash settlement.
- If the selected sales user already has an open cash settlement in the backoffice, then the refund will be placed there.
- If the selected user doesn’t have an open cash settlement in the backoffice at that moment, the system will automatically open a new one, and the refund will be placed there. This new cash settlement will have the status “open”.