Where do I find it?
Cash Management
What does it mean?
Generally, a refund will be part of the same cash settlement as the original booking, as long as the sales user hasn’t changed.
However, if a different sales user issues a refund, then the refund could be placed in a different cash settlement.
What should I do?
- If the selected sales user already has an open cash settlement in the backoffice, then the refund will be placed there. You will find it by heading to Cash Management, select the sales user and the corresponding cash settlement.
- If the selected user doesn’t have an open cash settlement in the backoffice at that moment, the system will automatically open a new one with the terminal "Backoffice", and the refund will be placed there. This new cash settlement will have the status “open”. You will find it by heading to Cash Management, select the backoffice user and the corresponding cash settlement.