How to set a pickup point with a blackout period

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

In Configuration > Transportation > Pick-up Route


What does it mean?

If your operation line runs with a pick-up route where the time type is ‘Relative’, it may be the case that some pick-up points are not serviced during certain periods. This might be due to several reasons, including rush hour traffic or restrictions on using a stop between certain hours. 


In this case, you may wish to restrict the customer pick-up point selection while it is not operational. With this feature you can assign a ‘Block time’ to the pick-up point, so that it will not appear as an option during that time. 


What should I do?

In Configuration > Transportation > Pick-up Route you need to create a pick-up route with the time type set to ‘Relative’. Here you can take a look at our article about that.


Then you can assign a block time to one or more pick-up points. 



This feature applies to the Boxoffice, Online-Shop (Desktop) and widget.


In our example above, the pick-up point “Hotel Aloha Puerto” is not operational from 8:00 to 9:00 in the morning and its relative time is -10 minutes before the event. This means that customers selecting an event time from 8:10 to 9:10 will not see the “Hotel Aloha Puerto” as an available pick-up point, because the pick-up time would be 10 minutes earlier (from 8:00 to 9:00) which matches the non-operational time (the ‘Block time’).


If the selected event time is 9:00h:



Then, the “Hotel Aloha Puerto” is not in the list of available pick-up points for that event time:




However, if the time selected is 15:00h:



Then, the “Hotel Aloha Puerto” is one of the available pick-up points: