How to send emails from my own address

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Configuration > Sales channels > Globals


What does it mean?

You might want us to send emails from your own email address.
Sending mails from your own address has the advantage that customers or partners can directly answer to tickets in case they have questions about their tickets.


What should I do?

In general to send emails it's necessary to have an email server talking the SMTP protocol. For operational reasons, Palisis supports sending of emails from our own Amazon Web Services (AWS) infrastructure only, which guarantees fast and reliable delivery.

For us to be able to send emails from your address, a 4 step process is necessary. To guarantee maximum deliverability and security. You'll need to contact Palisis support to setup sending from your own address.

  • Verification of ownership
    We'll send you an email to the requested address with a link you have to click to verify that you are the real owner of that email address and that you allow us to send emails from that address.

The email will be something like:

Dear Amazon Web Services Customer,

We have received a request to authorize this email address for use with Amazon SES. If you requested this verification, please go to the following URL to confirm that you are authorized to use this email address:

If you were not asked by Palisis Support to verify this email address, do not click on the link.

  • You have to add the AWS Simple Email Service ( sender Domain to your Sender Policy Framework (SPF) DNS record.
    Sender Policy Framework (SPF) is an email validation standard that's designed to prevent email spoofing. Domain owners use SPF to tell email providers which servers are allowed to send email from their domains.
"v=spf1 ~all"


  • You have to setup 3 CNAME DNS entries for your domain to enable DomainKeys Identified Mail (DKIM). The Palisis Support team will let you know the corresponding DNS entries, once the setup process has been started.
    DomainKeys Identified Mail (DKIM) is a standard that allows senders to sign their email messages with a cryptographic key. Email providers then use these signatures to verify that the messages weren't modified by a third party while in transit.
  • Once the Palisis support team has verified the correct setup, we'll setup your backoffice account to send emails from your own address.