How to configure "Email templates"

Blanca Castillo
Blanca Castillo
  • Updated

Where do I find it?

Configuration > Email Templates

What does it mean?


With this new capability, we can influence the text and look of emails that are sent by Palisis Ticketing. There are five E-Mails configurable:

  • Ticket Online: This is the automated answer if somebody successfully books in one of your webshops/Widgets.
  • Ticket Boxoffice: This is the automated answer for a booking through a boxoffice.
  • Booking Info: This is the email to the address added in the specific Operation Line. This is usually used to inform either a supplier or a specific department in your company about a booking.
  • Internal Cooperation Request: This email is sent to Partners you wish to cooperate with that are already existing Palsisis partners.
  • External Cooperation Request: This one is sent to Partners without an existing affiliation to Palisis.
  • Booking Cancel Info: This email is sent to the email address informed in the Operation Line. It's used to inform your staff or the supplier about a canceled or refunded booking.
  • Reservation: It's the automated email sent for a reservation.

We choose to structure the creation of those emails into two parts. Template and Text body. While the Template roughly defines the structure of the mail, the Text body is just the text that you send in it. Please note that at the bottom of this page you can enter the Text body language specific.


What should I do?

Before you get excited and start to configure your own emails we should warn you:

Configuring emails in HTML is by far more complicated than one would think! Depending on email application and screen resolution emails will look completely different. If something looks good in your Outlook there is absolutely no guarantee that it will look good in Gmail. If you want to do considerable changes to those emails we strongly suggest you ask your web developer for some help. The good message is this; if anything goes wrong you have always the "Restore default" button!

Date format and Date Time format are also editable for the "Booking Info" and the "Booking Cancel Info", although you always can restore the format by clicking on "Restore default":



Please use the format settings from this reference:


Date or Time Component   






1996; 96


Month in year


July; Jul; 07


Day in month




Day name in week


Tuesday; Tue


Am/pm marker




Hour in day (0-23)




Hour in am/pm (1-12)




Minute in hour



Thereby a typical “German” date time format would be dd.MM.yyyy at A typical US format would be MM/dd/yyyy at hh:mm aa.

You can also add an attachment of your choosing to each one of those emails (any file extension is supported).