Where do I find it?
Configuration > Business Data > Capacity-Templates
What does it mean?
In this section, you can define how many seats you can sell for a certain vehicle. You must specify how much capacity each vehicle has. For example, all your green tour buses have a capacity of 89 standard seats. This is relevant so customers can not book an event that is already sold out.
What should I do?
Enter how many passengers can sit in each one of your vehicles for each seat category in the field "Capacity".
You’re also capable to define alarm levels for each capacity-template. If the pre-bookings for any given departure surpasses the entered alarm value of its capacity, automated emails are triggered to inform you and your staff of this fact.
The recipient(s) of those emails can be entered for each Operation line individually (Configuration > Transportation > Operation Lines > Alert Notification Emails). You can inform multiple recipients by entering all their email addresses separated by a comma (,).
Please take notice of three aspects of this new capability:
- Three alarm levels can be configured: 1st, 2nd, and 3rd level. The 1st level value should always be lower than the 2nd and the 2nd should be lower than the 3rd. Each time a booking for an event is made, the capacity alarm levels are checked. Once an alarm level is reached the inherent alarm will be triggered and an email is sent. Higher alarm levels can only be set if the corresponding lower levels have been set.
- Now if you had your 1st and maybe the 2nd alarm for a departure you might choose to change its capacity in the pre-bookings screen (Operation > Pre-bookings). This action will reset those alarms so that they can be automatically triggered again. Changing the capacity template in the Operation line or changing the Capacity Alarm level within the capacity template will NOT reset the alarms.
- We gave you the capability to set those limits in total and/or specified on the seat category level. You can use just one or both at the same time. It’s completely up to you.
The message you’ll receive should look similar to this:
Alarm Global of LEVEL1 has been reached for route Walking tour Zurich Altstadt and
• Standard : 40 (40) / 60
• 1st class : 0 (0) / 20