What does it mean?
The online shop and boxoffice voucher is a printable PDF document that gets generated whenever a ticket has been bought either in the online shop or in the boxoffice. The voucher has a standard layout, though you can design various components according to your operational needs.
What should I do?
Let’s look at an example:
1. Your company's logo
You can upload it by going to Sales channels > Online shop Globals.
2. QR Code
This QR Code contains all the ticket information. It can be redeemed with your Palisis devices and when scanning it, it shows, if the voucher is valid or not.
3. Ticket Information
In this field will be shown the general ticket information like the ticket ID. This is also the ID you can use for searching for the ticket in the back office.
4. Date of purchase (validity)
As the title states already, this field shows the date of purchase of the ticket. In case your ticket has a validity defined in the priceplan, it will also show here.
5. Ticket price information
Here, the ticket price and VAT are shown. You can configure specific configurations for the VAT on the voucher by going to Account > Sales Configuration. The default settings are, that the VAT is shown on both the online and the boxoffice voucher.
6. Customer Contact
When buying a ticket in the webshop and in the boxoffice, at one point the customer's information has to be entered. For example, in the boxoffice it looks like this, depending on your settings of which information is required from the customer:
This information will be printed on the ticket. In the boxoffice, you can choose for yourself, if you want the notes printed on the voucher as well.
7. Operator Contact
This is the contact information for your company. You can configure the information by going to Sales channels > Online shop Globals.
8. Tour Name
The tour name will be taken from the product name (Setup > Products & Services > Products > Name)
9. Passenger category
In this field will be shown what passenger category the ticket is for and the additional information, if there is some. This can be set up by going to Account > Passenger categories > Translations > Translation name
10. Tour Description
This is the tour description you have entered in Setup > Products & Services > Routes > Edit > Translations
You have the option to add a description in different languages.
11. Image
You can upload the image by going to Sales channels > Online Shop Menu > Edit > Ticket image
Additionally, you can configure, if the customer's notes should always be printed on the voucher or not. And also (in case of a partner sale), if the name of the partner should be printed on the voucher. You can find it by going to Account > Sales Configuration
When the customer buys a ticket in the online shop, the voucher will be sent to his Email and when you buy a ticket in the boxoffice, you can print the voucher right away or, also, send it to the customer's Email.