Where do I find it?
What does it mean?
This feature allows you to draw up each account fragmented by your different sales channels. It shows you every cash settlement from every sales channel.
At the end of every day, your street sellers should make a cash settlement on their device. They will show you how much they sold and give you the money. As soon as they have done that, the status will switch from open to closed. As long as an account is closed you can still make refunds or disable tickets. If you press the “accept” button that account is final and you will not be able to make any further changes, so you need to be sure everything is accurate in that account. Before you hit the accept button, be sure the account is ready for the accounting department.
What should I do?
Palisis AG recommends you make a cash settlement with every sales user after every workday. This way you always have a clean accountancy and your accounting department will be thankful because the closing of an account will never affect two months at a time. Also, it makes it easier to look for bookings and tickets if they are separated by days.
Further, if you need to refund or want to disable a ticket, you need to know the booking number. Once you have the right booking, click on the number in the “amount” column. This will bring you to another screen with all the bookings in a given settlement. There you have the option to either disable or refund a ticket.
- Disable: This invalidates the ticket. You can only disable tickets that have not yet been used, meaning for a tour in the future.
- Refund: You can refund tickets here. This can be used if a customer does not want to or is unable to take you tour due to illness, for example. In contrast with “Disable”, it is possible to refund a ticket after the service is rendered, for example, if a customer was not happy with a tour.
As of now, you need to choose the sales user that is refunding the ticket. Then you can choose if the refund concerns the whole booking or just a single ticket. Remember that if you refund tickets you also need to disable them or the customer can still use the ticket. Disabled tickets and refunds will lead to the full amount disappearing in At a glance.
In the refund section, you need to choose the currency, the amount and in the comment section, you have to add a reason (comments can be really helpful for causal research, why did you have to make refunds in the first place?).
If you refund a ticket in the Palisis system, the system creates a new line in the cash settlement for the refund action. If you refund a ticket that was originally bought over a mobile device you need to make the refund manually for PCI compliance reasons.
Keep in mind that many companies keep a service fee.
Tickets booked from the Boxoffice or the WebShop that are paid with Credit Card have a further option. You can either refund the ticket in the Palisis system as stated above or refund the ticket in the Palisis System and the Adyen account. The money will be automatically paid back to the customer.
As you can observe, there are some filters at the top of the screen to make the cash management tasks easier:
- Sales user
- Cash settlement status
- Today button: if you click here then all the cash settlements of the day will be shown.
- Range of dates: by default it's set to 8 days, but you can always change the selection. Please note that if you change the start date, then the end date will be automatically changed to show the same period (8 days by default). So if you want to see a longer period, you need to change both, start and end dates.