Where do I find it?
What does it mean?
This feature allows you to draw up each account fragmented by your different sales channels. It shows you every cash settlement from every sales channel.
At the end of every day, your street sellers should make a cash settlement on their device. They will show you how much they sold and give you the money. As soon as they have done that the status will switch from open to closed. As long as an account is closed you can still make refunds or disable tickets. If you press the button “accept” that account is final and you will not be able to make any further changes. So you need to be sure that everything is accurate in that account. So after you hit the accept button the account will be ready for the accountants’ department.
What should I do?
Palisis AG recommends you make a cash settlement with every sales user after every workday. This way you always have a clean accountancy and your accountant’s department will be thankful because the closing of an account will never affect two months at a time. Also, it makes it easier to look for bookings and tickets if they are separated by days.
Further, if you need to refund or want to disable a ticket you need to know the booking number, then if you have the right booking press on the number in the “amount” column. This will automatically remit you and the booking with all the tickets will be shown. There you have different options, you can either disable a ticket or you can refund it.
- Disable: This means the ticket is not valid anymore. This is only possible of the ticket has not been used, thus for a tour in the future.
- Refund: You can refund tickets here. If a customer does not want to/ cannot participate on your tour because he is sick for example. In contrast to “Disable” it is possible to refund a ticket after service performance, for example, if a customer was not happy with a tour:
As of now, you need to choose the sales user that is refunding the ticket. Then you can choose if the refund concerns the whole booking or just a single ticket. Remember that if you refund tickets you also need to disable them or the customer can still use the ticket. Disabled Tickets will lead to the full amount disappearing in at a glance.
In the refund section you need to choose the currency, the amount and in the comment section, you have to add a reason (comments can be really helpful for causal research, why did you have to make refunds in the first place?).
If you refund a ticket in the Palisis system, the system creates a new accounting record with the entered amount (Downloadable as Excel in Reporting). If you refund a ticket that was originally bought over the mobile device you need to make the refund manually over webmis for PCI compliance reasons.
Keep in mind that many companies keep a service fee
Tickets booked from the Boxoffice or the WebShop that are paid with Credit Card have a further option. You can either refund the ticket in the Palisis system as stated above or refund the ticket in the Palisis System and the Adyen account. The money will be automatically paid back to the customer.